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joffy
Joined: 31 Oct 2009
Posts: 3
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 Posted Sat Oct 31, 2009 2:03 pm |
HI GUYS I fill have to warn everyone about DAVE HINDE CYCLES as i have never been treated so badly before, or spoken to in such a rude manner.They have no intesion of sending my order or refunding me my money back. i feel that they are only orders to get more funds then close shop with all our money. Please reply if you have had the same treatment.  joffy
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-Liam-
Joined: 12 Sep 2008
Posts: 881
Location: Salop
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Posted Sat Oct 31, 2009 2:10 pm |
Do a google search for Dave Hinde and I think you'll find that generally it is a well known fact that their customer services isn't quite what it could be lol.
Bad luck.
My Sexy Kona in my unsexy kitchen
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ravey1981
Joined: 20 Jul 2009
Posts: 140
Location: north yorkshire (5 miles from gisburn forest)
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joffy
Joined: 31 Oct 2009
Posts: 3
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Posted Sat Oct 31, 2009 2:36 pm |
Hi ravey I ordered a pair of cycling shoes from them 3 weeks ago, when i phoned to check the order the muppet on the phone was so rude to me and then hung up on me, this happened agian the next time i rang, so i asked for a refund but they said they would not give me one or send the shoes,but what could i do, i spoke to my bank and they cant do anything for 30 days , if i was not 300 miles away i would go up there and drive my car though the front of there two bob shop. joffy 
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ravey1981
Joined: 20 Jul 2009
Posts: 140
Location: north yorkshire (5 miles from gisburn forest)
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-Liam-
Joined: 12 Sep 2008
Posts: 881
Location: Salop
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Posted Sat Oct 31, 2009 2:41 pm |
Contact Trading Standards.
It won't the first time they would of been involved with Dave Hinde. Sure they have a judgement against them, perhaps in their previous guise, whatever that was.
My Sexy Kona in my unsexy kitchen
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eyerer and chopstick
Joined: 16 Sep 2009
Posts: 4
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Posted Sat Oct 31, 2009 2:43 pm |
hi joffy thanks for that warning. went on web page .was going to order but held off as im going to glentress on sunday and going to look in the Hub. sounds like a pair o real plonkers. if your not getting the service you would expect ie you order stuff , they send you it , end off story then go elswhere. hope its sorted out for you mate. olly
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Splottboy
Joined: 14 Aug 2009
Posts: 295
Location: Sunny North Wales
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Posted Sat Oct 31, 2009 8:45 pm |
Isn't hind another word for ars*?
"I've got a good mind to join a club and beat you over the head with it." Groucho Marx. |
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d4mi4nr
Joined: 01 Nov 2009
Posts: 20
Location: Barrow-in-Furness
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Posted Sun Nov 1, 2009 7:39 pm |
Hi, I work for a mail order company. I can tell you that what they are doing is theft. If you ordered goods and for whatever reason decide you dont want them you are legally entitled to a refund. The fact thay have not shipped and kept your money is theft. Check the rule on distance selling also, his terms are illegal too I just checked, 14 days for a refund. If he charges for delivery he must refund the delivery to you also. If its free delivery then you are responsible. Go to trading standards tell them. They will give you a case number and the name of your contact. Get back intouch with the shop with those details and i am 99% sure you will get your money back. They cannot keep your cash. Hope this helps.
Specialized Allez 2010, Gipiemme Phoenix Wheels, Fsa Carbon Finishing Kit, FSA Team Issue Crank, Diatech Grand Comp Carbon Groupset. |
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joffy
Joined: 31 Oct 2009
Posts: 3
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Posted Sun Nov 1, 2009 10:14 pm |
Hi Thank for that advice, i will get on to them first thing monday , cheers
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andy_wrx
Joined: 10 Jan 2006
Posts: 2091
Location: Cheshire - soft underbelly of the North
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Posted Mon Nov 2, 2009 12:17 pm |
Use the forum search...
(i.e. Search next to Members List towards top right of screen)
Seach for Dave AND Hinde and see what you get - see other people's tales of woe and have a look at the feedback he's given to people on eBay...
And having done that, Google 'dave hinde trading standards' and see what that finds you...
--------------------------------------
Sigline added back for Nick :-
Because it comes from French, the event is called a 'sportive' (or cyclosportive);
- a 'sportif' is a competitor in one |
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d4mi4nr
Joined: 01 Nov 2009
Posts: 20
Location: Barrow-in-Furness
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Posted Mon Nov 2, 2009 1:20 pm |
Jesus, how is he still in business? Hate stuff like this, we work hard to make sure our customers are happy. Doesn't work 100% of the time, but we try. When you get people like this it stops people buying online ruining it for the other companies.
Specialized Allez 2010, Gipiemme Phoenix Wheels, Fsa Carbon Finishing Kit, FSA Team Issue Crank, Diatech Grand Comp Carbon Groupset. |
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mdrinkwater
Joined: 14 Sep 2007
Posts: 1
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Posted Mon Nov 2, 2009 5:08 pm |
FWIW, I've bought quite a few things from Dave Hinde and never had a problem. Plus, I've found their after-sales service to be good.
If you do what andy_wrx suggests and google 'dave hinde trading standards', make sure you also google 'wiggle trading standards', ribble trading standards', chainreaction trading standards' etc. I've never had a problem with any of these bike shops but clearly many others have.
I suggest that you call and ask to speak with a manager at DH and I bet your issue will be resolved in 5 mins.
Just my 2p
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avoidingmyphd
Joined: 10 Aug 2007
Posts: 448
Location: Bury, Lancs.
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Posted Mon Nov 2, 2009 5:16 pm |
| mdrinkwater wrote: | FWIW, I've bought quite a few things from Dave Hinde and never had a problem. Plus, I've found their after-sales service to be good.
If you do what andy_wrx suggests and google 'dave hinde trading standards', make sure you also google 'wiggle trading standards', ribble trading standards', chainreaction trading standards' etc. I've never had a problem with any of these bike shops but clearly many others have.
I suggest that you call and ask to speak with a manager at DH and I bet your issue will be resolved in 5 mins.
Just my 2p |
That's twice as many pennies as posts on the forum. did you sign up just to defend dave hinde? are you connected to him in any way?
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Chris James
Joined: 23 Apr 2004
Posts: 461
Location: Huddersfield
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Posted Tue Nov 3, 2009 4:50 pm |
Funnily enough, in the interests of balance I did put 'wiggle trading standards' into google.
The first match was this page, the next two from the wiggle site and wiggle blog.
The next one called 'Probs with Dave Hinde mail order' from cyclingforums.com!
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Simon E
Joined: 06 Sep 2006
Posts: 540
Location: Shropshire
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Posted Sat Nov 7, 2009 9:17 pm |
| d4mi4nr wrote: | | Jesus, how is he still in business? |
Partly because cyclists are too nice. If he did this to some of the (motor)bikers I know he'd have had a couple of big fellas come round to break an arm, and put a dent in his flashy car, with threats of worse next time. And get a full refund in cash before they left.
Before ebay stopped sellers leaving negative feedback some of what he wrote about customers when selling as number1bikebits beggared belief. He either got banned or dropped the moniker. He's now trading as fastpartsforbikes. His shop in Northwich and his ebay IDs have prompted more complaints on this forum and its predecessor at C+ than all other traders put together.
Aspire not to have more, but to be more. |
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matthew h
Joined: 25 Jun 2004
Posts: 590
Location: Shropshire
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Posted Sun Nov 8, 2009 9:03 am |
feck Simon E, I can't understand why he is still in business, even nice cyclists must get even at some point!
09 P7 Pro
http://www.pbase.com/bentleyboys/image/106772884
01 Mount Vision
Cinder Cone Singlespeed
Old Butler on a turbo
Cannondale Road Bike |
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pastey_boy
Joined: 04 Aug 2008
Posts: 54
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Posted Sun Nov 8, 2009 9:20 am |
i saw him booting a puppy
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d4mi4nr
Joined: 01 Nov 2009
Posts: 20
Location: Barrow-in-Furness
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Posted Sun Nov 8, 2009 5:24 pm |
But how did Joffy get on?
Specialized Allez 2010, Gipiemme Phoenix Wheels, Fsa Carbon Finishing Kit, FSA Team Issue Crank, Diatech Grand Comp Carbon Groupset. |
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cougie
Joined: 21 Apr 2004
Posts: 11538
Location:
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Posted Mon Nov 16, 2009 8:30 am |
Haha - "vindictive people don't get anywhere" is one of his funnier comments. The guy either is extremely unlucky with his clients - or he has issues.
Its not hard these days to check out a supplier - a quick google would have done it. Buyer beware !
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