Cracked Carbon Frame | Workshop | Road | Forums - BikeRadar

passout · **Posted** Fri Nov 6, 2009 9:00 pm

I had something similar with a new Commencal Meta MTB frame. It hadn't suffered any knock when it failed. I stuck to my guns, insisted it hadn't been crashed/severly banged and insisted they took it away to run any tests they liked to prove it. It took them a couple of months but eventually I got a new frame out of it. Of course that was under a 1 year warranty but even the better companies have been known not to offer the benefit of the doubt. Keep pressing politely but firmly - it's worth it!

He who binds himself a joy,
Doth the winged life destroy,
But he who kisses the joy as it flies,
Lives in eternity's sun rise. (William Blake)

Monty Dog · **Posted** Sun Nov 8, 2009 9:20 pm

Oh the joys of 'limited warranties' and poor unsuspecting folks who buy bikes on the basis of them. I wonder if those good folks at Trek are reading posts like this.

Make mine an Italian, with Campagnolo on the side..

Wappygixer · **Posted** Mon Nov 9, 2009 10:50 am

My Kuota Kebal failed on the back end where the carbon stays meet the alloy drop outs.
Took it to the shop I bought the frame from and it was repaired after just a day.It would have been faster but time was needed for things to set.
Great customer service.
Also I work selling bikes for a large French company.If a frames failed we just replace it.With all the costs involved with testing for this and testing for that its just as cheap to give them a new bike, not just a new frame.Its also good for customer service.

Mothyman · **Posted** Wed Nov 11, 2009 10:13 pm

..any progress on the Trek claim madbiker?

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