Warranty advice please...

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Warranty advice please...

Postby RichardKS » Wed Sep 01, 2010 12:30 pm

First post here, so please be gentle with me.

I purchased a new-old-stock 2009 Orange Evo 8 in July this year, mail order, from a dealer in the south west. I live in the north west.

The Rock Shox Recon SL air forks weren't right from out of the box. I sent them to the importers, with a warranty returns number from the supplying dealer. The forks eventually came back to me, via the dealer. They've now failed again - same fault as before (collapsing when ridden, not rebounding). I reckon the bike has done around 30 miles in total.

How do I stand with regards warranty? Having had the forks repaired once, I'm reluctant to get them 'fixed' again. Am I entitled to ask for a new pair? I don't want to reject the whole bike - I've probably owned it too long now anyway (albeit unrideable) - because the rest of it is great!

Any advice would be appreciated. Thanks.

Herbie The Dog
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Postby Herbie The Dog » Wed Sep 01, 2010 12:42 pm

One of the problems with mail order bikes....

They'll still be under warranty so the bike shop should deal. If you are not happy with their service give Orange a call direct.

Supersonic will be along shortly to dispense some wise advice on your rights as a buyer.

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Postby supersonic » Wed Sep 01, 2010 12:46 pm

Sounds like a damper problem they failed to rectify. I would ask them to replace the whole faulty part, and if it fails again, insist on a replacement,

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