Are Ribble Cycles notoriously slow?

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Fri Sep 14, 2012 07:32 am

centimani wrote:Oh FFS :?
Said this to another poster who expected Rolls Royce service...go to your LBS next time, you wont have to wait at all.
Or as someone else so eloquently put it...champagne tastes, lemonade pockets.


I expect service to meet, or at least appear to attempt to meet a particular standard of quality across the board. At no point do I expect standards to be sacrificed for the sake of price. It is only when standards are more or less equal that lower prices actually mean anything.

Now if Ribble declared that their service was crap as a result of their low prices, then that would have been fair enough and I could have decided to pay more elsewhere. But they didn't.

Just to make it clear, it is not only their slow despatch that has rusltled my jimmies, it is also their complete lack of interaction.

At no point have I been able to cancel my order because:

a) They won't answer the phone
b) They only respond to emails (a day late) with automated responses stating that individual orders will not be looked at

...is this even legal??

I made an error of judgement in trusting a post someone had made on here and gave them the benefit of the doubt (did not check the seller reviews online).

I will be adding my own reviews online. Make no mistake about it.

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Sprool
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Re: Are Ribble Cycles notoriously slow?

Postby Sprool » Fri Sep 14, 2012 07:53 am

it is the lack of interaction that frustrates people most. If they were told there was a 4 week waiting time, and the reasons behind it were lack of resources or low stock in order to keep prices low, then the consumer is fully aware of the choice to purchase or not. When delays happen and no-one tells you about them is when people lose patience.
Champagne tastes? Not really looking at top end spec here, but I agree its lemonade prices.

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Rolf F
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Re: Are Ribble Cycles notoriously slow?

Postby Rolf F » Fri Sep 14, 2012 08:32 am

Generally if you sniff about online you'll find that Ribble do have a reputation for being poor at answering Emails and sometimes (ie sometimes, not always) not answering the phone - but that the phone mostly does deliver but sometimes it is best to leave it to another day.

Personally, I've had little bother with either means of communication.
Faster than a tent.......

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greentea
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Re: Are Ribble Cycles notoriously slow?

Postby greentea » Fri Sep 14, 2012 08:54 am

Rolf F wrote:
greentea wrote:Ribble are sh*t from my experiences, would never use them again.

But thats just me.


Ohhhhhh, so that's why you keep telling people to avoid Ribble bikes! Nothing to do with the bikes themselves - you've just had a hissy fit with them! I was wondering cos it was starting to sound a bit hysterical :wink:



No i like the bikes, its not the bike its the service. If the service was better i would rate them higher. You wouldnt go back to a restaurant no matter how good the food if the chef kept sh*tting in your soup.

The bikes are fine, the service i had was terrible. Maybe its improved, but im not willing to try to find out. :)

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greentea
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Re: Are Ribble Cycles notoriously slow?

Postby greentea » Fri Sep 14, 2012 08:58 am

Rolf F wrote:Generally if you sniff about online you'll find that Ribble do have a reputation for being poor at answering Emails and sometimes (ie sometimes, not always) not answering the phone - but that the phone mostly does deliver but sometimes it is best to leave it to another day.

Personally, I've had little bother with either means of communication.



Is this a slight admission on your part that the Ribble that you so love and cherish, can, just sometimes...just a little bit...through gritted teeth....screw up on customer service now and then? :D

Its ok, i wont tell anyone.

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Navrig
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Re: Are Ribble Cycles notoriously slow?

Postby Navrig » Fri Sep 14, 2012 09:00 am

greentea wrote:
Rolf F wrote:
greentea wrote:Ribble are sh*t from my experiences, would never use them again.

But thats just me.


Ohhhhhh, so that's why you keep telling people to avoid Ribble bikes! Nothing to do with the bikes themselves - you've just had a hissy fit with them! I was wondering cos it was starting to sound a bit hysterical :wink:



............... how good the food if the chef kept sh*tting in your soup.


I cannot imagine that any soup with $h1t in it would be good so your analogy is pants - perhaps like your experience of Ribble.

Mine has been good and still buy from them. They've never been slow, perhaps not as fast as Wiggle/CRC etc at times but as far as I am concerned a week's turnaround is perfectly acceptable. If I need it quicker I head to the LBS and pay more.

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Re: Are Ribble Cycles notoriously slow?

Postby snoopsmydogg » Fri Sep 14, 2012 09:27 am

Rolf F wrote:Generally if you sniff about online you'll find that Ribble do have a reputation for being poor at answering Emails and sometimes (ie sometimes, not always) not answering the phone - but that the phone mostly does deliver but sometimes it is best to leave it to another day.

Personally, I've had little bother with either means of communication.


Agreed.

I have never had an issue getting through on the phone to Ribble and yes they may be slow at times but then for the prices i'm happy to wait a little longer.

OP has your parcel been dispatched yet?

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Fri Sep 14, 2012 09:36 am

snoopsmydogg wrote:OP has your parcel been dispatched yet?


Hard to say. According to the tracker it has upgraded from 'order recieved' to 'order progressing'.

:shock:

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ShutUpLegs
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Re: Are Ribble Cycles notoriously slow?

Postby ShutUpLegs » Fri Sep 14, 2012 09:37 am

Bustacapp wrote:
snoopsmydogg wrote:OP has your parcel been dispatched yet?


Hard to say. According to the tracker it has upgraded from 'order recieved' to 'order progressing'.

:shock:


What did you order :?:
I Like Black Bikes

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bompington
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Re: Are Ribble Cycles notoriously slow?

Postby bompington » Fri Sep 14, 2012 09:48 am

Reading some of these posts makes me laugh. Comparing slightly slow service or failure to answer the phone to a chef pooing in your soup? Please.

As for "the Ribble that you so love and cherish"?! I must have missed the bits where anyone professed their undying love.

It's a business - they sell things to people, mostly over the internet. Now, it may be the case that they're not answering the phone because they're sitting around posting nonsense on BR, or throwing darts at a symbolic representation of a customer pinned to the wall, or out riding their bikes: or it may be that they're too busy.

Now if they made a promise to dispatch stuff in a set time, and haven't fulfilled it, then the OP has a legitimate gripe: but really, isn't it only a small gripe if the delay is only small?

If you think you'll get a better deal elsewhere,then go elsewhere. If you think complaining on here will benefit you or anyone else, then fine, complain.

Personally I'm a bit tired of the regular "XXXXXXXXX.com gave me slightly poor service they're evil and out to get me AVOID!!!!!!!!!!!!!!" threads we get here.

[/my own personal pointless whinge]

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Fri Sep 14, 2012 10:02 am

bompington wrote:Reading some of these posts makes me laugh. Comparing slightly slow service or failure to answer the phone to a chef pooing in your soup? Please.

As for "the Ribble that you so love and cherish"?! I must have missed the bits where anyone professed their undying love.

It's a business - they sell things to people, mostly over the internet. Now, it may be the case that they're not answering the phone because they're sitting around posting nonsense on BR, or throwing darts at a symbolic representation of a customer pinned to the wall, or out riding their bikes: or it may be that they're too busy.

Now if they made a promise to dispatch stuff in a set time, and haven't fulfilled it, then the OP has a legitimate gripe: but really, isn't it only a small gripe if the delay is only small?

If you think you'll get a better deal elsewhere,then go elsewhere. If you think complaining on here will benefit you or anyone else, then fine, complain.

Personally I'm a bit tired of the regular "XXXXXXXXX.com gave me slightly poor service they're evil and out to get me AVOID!!!!!!!!!!!!!!" threads we get here.

[/my own personal pointless whinge]



You sound mad. How about you avoid these threads if they anger you so much?

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Navrig
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Re: Are Ribble Cycles notoriously slow?

Postby Navrig » Fri Sep 14, 2012 10:08 am

Bustacapp wrote:
bompington wrote:Reading some of these posts makes me laugh. Comparing slightly slow service or failure to answer the phone to a chef pooing in your soup? Please.

As for "the Ribble that you so love and cherish"?! I must have missed the bits where anyone professed their undying love.

It's a business - they sell things to people, mostly over the internet. Now, it may be the case that they're not answering the phone because they're sitting around posting nonsense on BR, or throwing darts at a symbolic representation of a customer pinned to the wall, or out riding their bikes: or it may be that they're too busy.

Now if they made a promise to dispatch stuff in a set time, and haven't fulfilled it, then the OP has a legitimate gripe: but really, isn't it only a small gripe if the delay is only small?

If you think you'll get a better deal elsewhere,then go elsewhere. If you think complaining on here will benefit you or anyone else, then fine, complain.

Personally I'm a bit tired of the regular "XXXXXXXXX.com gave me slightly poor service they're evil and out to get me AVOID!!!!!!!!!!!!!!" threads we get here.

[/my own personal pointless whinge]



You sound mad. How about you avoid these threads if they anger you so much?



Sounds sensible to me.

Luv2ride
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Re: Are Ribble Cycles notoriously slow?

Postby Luv2ride » Fri Sep 14, 2012 10:09 am

I'm sure someone else must have said this already, but I'm certain there was a banner on their last sale promo email stating they would be sending orders out late due to the demand arising from their sale reductions. can't have it both ways I say. Think CRC have the same issue when they have their big sales. CRC are also probably dealing with more returns these days due to their offer of free Collect+ returns service. I'm sure more people buy stuff (clothing in particular) on spec, safe in the knowledge they can send it back if it doesn't fit, wrong colour, etc etc. I know when i recently got some shoes i ordered 2 sizes knowing i could easily return the ones that didnt fit. With the best will in the world this must impact on their operation. mind you, that's CRC, not Ribble !
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Re: Are Ribble Cycles notoriously slow?

Postby on-yer-bike » Fri Sep 14, 2012 14:52 pm

Luv2ride wrote:I'm sure someone else must have said this already, but I'm certain there was a banner on their last sale promo email stating they would be sending orders out late due to the demand arising from their sale reductions. !

there was a notice saying that which makes this thread 3 pages of nonsense.
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smidsy
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Re: Are Ribble Cycles notoriously slow?

Postby smidsy » Fri Sep 14, 2012 15:27 pm

on-yer-bike wrote:
Luv2ride wrote:I'm sure someone else must have said this already, but I'm certain there was a banner on their last sale promo email stating they would be sending orders out late due to the demand arising from their sale reductions. !

there was a notice saying that which makes this thread 3 pages of nonsense.


That will be the OP doing that without any help from anywhere else. :P
Yellow is the new Black.

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ShutUpLegs
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Re: Are Ribble Cycles notoriously slow?

Postby ShutUpLegs » Fri Sep 14, 2012 15:43 pm

Some (more) top trolling from the OP
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Sentral
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Re: Are Ribble Cycles notoriously slow?

Postby Sentral » Fri Sep 14, 2012 15:54 pm

I've just ordered a bike rom Ribble, despite initially sending 3 emails asking for advice, and not receiving 1 reply. Now, because I researched the company before ordering I know this is the norm, and this what I expect. I've still not received any human confirmation about my order 3 days later. They offer real cheap decent builds, so I'm not complaining. They could be such a better company if they tried though, it's a bit of a shame and a waste in my opinion!

FYI anyone ordering a bike, I believe they're aiming for 3 weeks build-time at the moment (probably more like 4).

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Rolf F
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Re: Are Ribble Cycles notoriously slow?

Postby Rolf F » Fri Sep 14, 2012 16:04 pm

greentea wrote:Is this a slight admission on your part that the Ribble that you so love and cherish, can, just sometimes...just a little bit...through gritted teeth....screw up on customer service now and then? :D

Its ok, i wont tell anyone.


I just exhibit a charateristic that seems increasingly rare - patience! TBH, it wouldn't really bother me that much if we were still in the old days of 'allow 28 days for delivery'. For example, I ordered a Gore Phantom from Wiggle yesterday. For all I know it might arrive tomorrow but it won't be cold enough to wear probably for the next month so why do I need to worry about it if it doesn't arrive tomorrow?

Mostly, when people say "I absolutely needed this thing for the weekend" what they actually mean is "I'll just have to do without - woe is me". It's rarely a big deal.
Faster than a tent.......

Shimmyhill
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Re: Are Ribble Cycles notoriously slow?

Postby Shimmyhill » Fri Sep 14, 2012 16:45 pm

Sentral wrote:I've just ordered a bike rom Ribble, despite initially sending 3 emails asking for advice, and not receiving 1 reply. Now, because I researched the company before ordering I know this is the norm, and this what I expect. I've still not received any human confirmation about my order 3 days later. They offer real cheap decent builds, so I'm not complaining. They could be such a better company if they tried though, it's a bit of a shame and a waste in my opinion!

FYI anyone ordering a bike, I believe they're aiming for 3 weeks build-time at the moment (probably more like 4).


I ordered a bike on the 27th Aug and had read of the 15 working days 3 weeks time - i fired off an email for a rough date a week and a half in and my bike is booked to be built on Tuesday or the 15th working day so pretty much on schedule!

The bits i needed sooner for other bikes were ordered from Evans & Wiggle to get them quickly!

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jimbo0023
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Re: Are Ribble Cycles notoriously slow?

Postby jimbo0023 » Fri Sep 14, 2012 17:06 pm

I also ordered on 27th of August. Emailed on Tuesday requesting an update. Got a reply on the Thursday saying should be ready on 17th.. Pretty much standard ribblecycles times


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