centimani wrote:Oh FFS
Said this to another poster who expected Rolls Royce service...go to your LBS next time, you wont have to wait at all.
Or as someone else so eloquently put it...champagne tastes, lemonade pockets.
I expect service to meet, or at least appear to attempt to meet a particular standard of quality across the board. At no point do I expect standards to be sacrificed for the sake of price. It is only when standards are more or less equal that lower prices actually mean anything.
Now if Ribble declared that their service was crap as a result of their low prices, then that would have been fair enough and I could have decided to pay more elsewhere. But they didn't.
Just to make it clear, it is not only their slow despatch that has rusltled my jimmies, it is also their complete lack of interaction.
At no point have I been able to cancel my order because:
a) They won't answer the phone
b) They only respond to emails (a day late) with automated responses stating that individual orders will not be looked at
...is this even legal??
I made an error of judgement in trusting a post someone had made on here and gave them the benefit of the doubt (did not check the seller reviews online).
I will be adding my own reviews online. Make no mistake about it.