Are Ribble Cycles notoriously slow?

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rajMAN
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Re: Are Ribble Cycles notoriously slow?

Postby rajMAN » Sun Sep 16, 2012 14:27 pm

rozzer32 wrote:
Bustacapp wrote:
rozzer32 wrote:To the OP;

Why did you order from Ribble? Probably as they were cheaper than the rest and had stock.
Did you need the item urgently? I'll guess not as you didn't use your LBS and you didn't pay extra for faster delivery.

So following on from that you still come on here to complain that the delivery is slow, well get ready for this, but maybe you should have paid extra for quicker delivery.

I'm pretty sure it normally says allow 3-5 days delivery anyway AND they had the notice saying expect delays due to the sale. But yet you still whine on here. If you want a premium service then expect to pay for it.

Please do everyone a favour and stop your trolling.

P.S I've had loads of order from Ribble and never had a problem and all have been delivered on time.


How about you read the thread instead of making assumptions of what happened, then spitting out a brainless, predicatble and verbatim response like all the other repeaters?

Here's a little summary, for lazy 'can't be bothered reading the thread' Ribbleofiles such as yourself:

* The items have not even been dispatched yet. Ordered on tuesday morning.
* I don't see any obvious sign (or any sign come to that) stating that I should expect delays.
* They have not been contactable at all. This is unacceptable no matter what. I cannot cancel my order!!


God damn I had no idea so many Ribble employees lurked in here.


wahhhh wahhh wahhh, don't forget to pick your toys up.

I don't think any of us really care, your thread certainly won't stop me or other people using Ribble.

In fact I hope the delivery takes extra long just to pi$$ you off a bit more and we get a part 2 update on this thread.

Next time I advise you use Dave Hinde, he has fantastic service and I'm sure you'd get on a treat with him.



+1.

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Sun Sep 16, 2012 16:58 pm

rozzer32 wrote:
wahhhh wahhh wahhh, don't forget to pick your toys up.

I don't think any of us really care, your thread certainly won't stop me or other people using Ribble.

In fact I hope the delivery takes extra long just to pi$$ you off a bit more and we get a part 2 update on this thread.

Next time I advise you use Dave Hinde, he has fantastic service and I'm sure you'd get on a treat with him.


Image

srayment
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Re: Are Ribble Cycles notoriously slow?

Postby srayment » Mon Sep 17, 2012 11:02 am

I don't know how ribble cycles stay in business. I ordered a bike on 28th August and have had no updates. When I call them, I get told that they're waiting for a shipment from china of frames, but they don't know when it will arrive. I call them up today to find out that they're not taking phone calls this week! What kind of company doesn't take phone calls? I'll tell you - a two bit shambles company. Interestingly, you can see company financials now on web sites and even their bank balances. Ribble don't look short of cash in the bank.

It's a shame as I'm told that the bikes are good. Trouble is, I'm not sure I want to buy from a company who are so poorly run because if they can't get it right when selling you something, what chance do you have when you need help or if something goes wrong. Will give it a couple more days then call visa to block the purchase.

As most forums suggest - Ribble Cycles is a poorly run and rubbish company. Ultimately, people will stop buying from them due to this lack of service.

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Rolf F
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Re: Are Ribble Cycles notoriously slow?

Postby Rolf F » Mon Sep 17, 2012 11:22 am

srayment wrote:I don't know how ribble cycles stay in business. I ordered a bike on 28th August and have had no updates. When I call them, I get told that they're waiting for a shipment from china of frames, but they don't know when it will arrive. I call them up today to find out that they're not taking phone calls this week! What kind of company doesn't take phone calls? I'll tell you - a two bit shambles company. Interestingly, you can see company financials now on web sites and even their bank balances. Ribble don't look short of cash in the bank.

It's a shame as I'm told that the bikes are good. Trouble is, I'm not sure I want to buy from a company who are so poorly run because if they can't get it right when selling you something, what chance do you have when you need help or if something goes wrong. Will give it a couple more days then call visa to block the purchase.

As most forums suggest - Ribble Cycles is a poorly run and rubbish company. Ultimately, people will stop buying from them due to this lack of service.


The thread that keeps on giving :lol:
Faster than a tent.......

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Mon Sep 17, 2012 11:29 am

srayment wrote:I don't know how ribble cycles stay in business. I ordered a bike on 28th August and have had no updates. When I call them, I get told that they're waiting for a shipment from china of frames, but they don't know when it will arrive. I call them up today to find out that they're not taking phone calls this week! What kind of company doesn't take phone calls? I'll tell you - a two bit shambles company. Interestingly, you can see company financials now on web sites and even their bank balances. Ribble don't look short of cash in the bank.

It's a shame as I'm told that the bikes are good. Trouble is, I'm not sure I want to buy from a company who are so poorly run because if they can't get it right when selling you something, what chance do you have when you need help or if something goes wrong. Will give it a couple more days then call visa to block the purchase.

As most forums suggest - Ribble Cycles is a poorly run and rubbish company. Ultimately, people will stop buying from them due to this lack of service.


+1

They deserve to (and I hope they do) go bust.

srayment
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Re: Are Ribble Cycles notoriously slow?

Postby srayment » Mon Sep 17, 2012 11:38 am

Rolf F wrote:
The thread that keeps on giving :lol:


I know!! I live in hope that the owners of Ribble Cycles (the Dove family from what I see on Companies House) take note from all this bad press and get off their back sides and listen!! If nothing else, they need to learn that communicating to their customers and providing feedback on progress goes a long way to keep people happy....

Ultimately, no matter how good their product is, if they keep rubbing everyone up the wrong way, the customers will dry up.

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Rolf F
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Re: Are Ribble Cycles notoriously slow?

Postby Rolf F » Mon Sep 17, 2012 12:38 pm

srayment wrote:Ultimately, no matter how good their product is, if they keep rubbing everyone up the wrong way, the customers will dry up.


You are missing the point - the vast majority of people on here are satisfied repeat customers of Ribble myself included.

Your point that 'most forums suggest Ribble is a rubbish company" is hokum. All that suggests is that most forums get saddled with occasional threads by hysterical, impatient people (who have often signed up to the forum specifically to whinge and who therefore have little credibility anyway) complaining about Ribble. Everyone else has no problem with the company and their business model is obviously working for them as their bikes are selling like hot cakes.
Faster than a tent.......

srayment
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Re: Are Ribble Cycles notoriously slow?

Postby srayment » Mon Sep 17, 2012 13:01 pm

The sheer volume of people with the same point of view as me, seems to suggest that there's truth in what I'm saying.

Or maybe we're just all impatient and should all consider it acceptable to move back to mail order. Please.......
Perhaps Ribble should shut down their b2c web site as the internet as a medium it makes them too accessible to people who wish to purchase something.

willow71uk
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Re: Are Ribble Cycles notoriously slow?

Postby willow71uk » Mon Sep 17, 2012 13:44 pm

When you order online it says you can pick up from the shop in 1 hour, I have done this 4 or 5 times now and even after leaving it 4-5 hrs the stuff is never ready.

jonny1967
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Re: Are Ribble Cycles notoriously slow?

Postby jonny1967 » Mon Sep 17, 2012 14:01 pm

This thread reminds me of the saying 'don't argue with idiots, they will drag you down to their level and beat you with experience'. Mind you, any one with BUSTACAPP as a user name can't possibly be over 12 years old.

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Rolf F
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Re: Are Ribble Cycles notoriously slow?

Postby Rolf F » Mon Sep 17, 2012 14:03 pm

If, taking a site at random, you look at Review Centre you'll find that Chain Reaction and Wiggle both get a worse rating than Evans. Evans got 3.3 out of 5, Wiggle 2.8 CRC got 2.7. All scores I would consider pretty disasterous (I mean, even with the highest scoring Evans - would you ever buy an item on Ebay from someone with 66% positive feedback?) and that's based on 518 Evans reviews 89 Wiggle reviews and 174 CRC views.

There's only one (negative) Ribble review on Review Centre and that appears to be from Bustercapp/srayment. On that basis, Evans, Wiggle and CRC are all as 'terrible as Ribble' in which case where can we go?

Infact, obviously it just reflects that happy customers say little and unhappy customers moan a lot. The sheer volume of people complaining on Review Centre just shows that Ribble, CRC, Wiggle and Evans sell lots of stuff - nothing more than that.
Faster than a tent.......

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Mon Sep 17, 2012 14:05 pm

jonny1967 wrote:This thread reminds me of the saying 'don't argue with idiots, they will drag you down to their level and beat you with experience'. Mind you, any one with BUSTACAPP as a user name can't possibly be over 12 years old.


...says jonny1967. How imaginative. You sir sound as though you have the charisma of a pebble.

srayment
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Re: Are Ribble Cycles notoriously slow?

Postby srayment » Mon Sep 17, 2012 14:25 pm

Loving your rose tinted glasses Rolf F. Clearly the rose tinted glasses filter out the pages and pages of complaints about Ribbles poor track record on delivery. But that's OK, you're happy.

Of course, it's human nature to take the time out to only complain when something is poor - perhaps you're a new user of the internet, otherwise you would be aware that this is the case on just about any subject you care to search on. There's no smoke without fire and from my experience with Ribble, it appears to be true. They have a poor track record going back almost a decade.

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g00se
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Re: Are Ribble Cycles notoriously slow?

Postby g00se » Mon Sep 17, 2012 14:29 pm

Bustacapp wrote:They deserve to (and I hope they do) go bust.


But hopefully not before your delivery eh? :)

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Mon Sep 17, 2012 14:32 pm

srayment wrote:Loving your rose tinted glasses Rolf F. Clearly the rose tinted glasses filter out the pages and pages of complaints about Ribbles poor track record on delivery. But that's OK, you're happy.

Of course, it's human nature to take the time out to only complain when something is poor - perhaps you're a new user of the internet, otherwise you would be aware that this is the case on just about any subject you care to search on. There's no smoke without fire and from my experience with Ribble, it appears to be true. They have a poor track record going back almost a decade.


I phoned my bank to cancel my debit but unfortunately they said the money had cleared for transfer and nothing could be done.

Not being able to cancel my order and get a refund for me has by far been the worst part of shopping with Ribble. I'm pretty sure places like Wiggle and CRC would at least answer the phone and make a refund. I'm just glad I've not spent big money with Ribble.

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Rolf F
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Re: Are Ribble Cycles notoriously slow?

Postby Rolf F » Mon Sep 17, 2012 14:47 pm

srayment wrote:Of course, it's human nature to take the time out to only complain when something is poor - perhaps you're a new user of the internet, otherwise you would be aware that this is the case on just about any subject you care to search on. There's no smoke without fire and from my experience with Ribble, it appears to be true. They have a poor track record going back almost a decade.


I'm not so new to the internet that I would join a forum specifically to complain about a company.

As for 'no smoke without fire' - only the extremely stupid would really believe that and I hope you don't; it basically says that there is no such thing as an unjustified accusation of guilt. As per my previous comment; if you really do believe 'no smoke without fire' then who do you shop with given that CRC, Evans and Wiggle are all well smoke stained?
Aside from High on Bikes I suspect you'll find it almost impossible to find any supplier that doesn't have some online disgruntled user.

And my glasses are not rose tinted. I do not think that Ribble Cycles are perfect and at no pointed have I suggested they are (did you even actually read my previous comments?).
Faster than a tent.......

srayment
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Re: Are Ribble Cycles notoriously slow?

Postby srayment » Mon Sep 17, 2012 15:04 pm

yes, yes, I'm extremely stupid as you suggest, yawn. When you start getting abusive, there's clearly no constructive discussion with you so I'm checking out. You've run out of ideas at this point. Enjoy your 'ribble bubble'.

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rozzer32
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Re: Are Ribble Cycles notoriously slow?

Postby rozzer32 » Mon Sep 17, 2012 15:07 pm

Hahaha this thread just gets better and better.

Everyone meet Bustacapp and his mother Srayment.
**** Pro Tour Pundit Champion 2011 *****

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Rolf F
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Re: Are Ribble Cycles notoriously slow?

Postby Rolf F » Mon Sep 17, 2012 15:11 pm

srayment wrote:yes, yes, I'm extremely stupid as you suggest, yawn. When you start getting abusive, there's clearly no constructive discussion with you so I'm checking out. You've run out of ideas at this point. Enjoy your 'ribble bubble'.


See, you haven't read my post again. By your own arguments, you can't really believe 'no smoke without fire' so how have I actually been abusive? Please at least tell me that you are still going to talk to me with your other username. Or are you running away now that you've been found out?
Faster than a tent.......

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Mon Sep 17, 2012 15:20 pm

Rolf F wrote:See, you haven't read my post again. By your own arguments, you can't really believe 'no smoke without fire' so how have I actually been abusive?


You implied that he was stupid if you read your post. Also, mindless monkey-like posts made by the likes of rozzer32 hardly help the debate. I'm glad some people find it amusing but how amused would you be if you feel you've been hard done to by a vendor?

There can be no excuse for non-communication to customers. I'm sure the office of fair trading would be able to confirm that.


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