Specialized Uk - is anyone home?

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Secteur
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Specialized Uk - is anyone home?

Postby Secteur » Mon Aug 27, 2012 13:59 pm

I have emailed their customer service twice over the last 8 days via the email address on the official website, and had no reply.

Has the email add changed? Or do they usually take longer than this to reply to enquiries?

Cheers.

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wishitwasallflat
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Joined: Wed Aug 31, 2011 11:10 am

Re: Specialized Uk - is anyone home?

Postby wishitwasallflat » Mon Aug 27, 2012 15:47 pm

Try your local Concept Store instead maybe -

http://www.specialized.com/gb/gb/dealer-locator

I have always found mine (Harrogate) absolutely superb.

tmg
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Joined: Tue Oct 11, 2005 19:34 pm

Re: Specialized Uk - is anyone home?

Postby tmg » Mon Aug 27, 2012 17:33 pm

That's strange, I had to email them a couple of weeks ago and they responded within 5 minutes.
customerservice@specializeduk.com

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Secteur
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Re: Specialized Uk - is anyone home?

Postby Secteur » Mon Aug 27, 2012 18:58 pm

tmg wrote:That's strange, I had to email them a couple of weeks ago and they responded within 5 minutes.
customerservice@specializeduk.com


Yes, that's the one I used both times...

Will try again...

tmg
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Re: Specialized Uk - is anyone home?

Postby tmg » Mon Aug 27, 2012 19:31 pm

Can always call them if they don't respond.

If its related to warranties or getting product they will just advise you to go through a dealer.

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Bobbinogs
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Re: Specialized Uk - is anyone home?

Postby Bobbinogs » Tue Aug 28, 2012 09:01 am

tmg wrote:If its related to warranties or getting product they will just advise you to go through a dealer.


Yepp, that! I waited 2 weeks for a response for a headset part number and they just came back with "talk to your dealer", which I already had done by the time I got the email (and got some very helpful/prompt feedback from the Bristol concept store).

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Secteur
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Re: Specialized Uk - is anyone home?

Postby Secteur » Tue Aug 28, 2012 10:17 am

Well my email is about sourcing a new mech hanger (so I expect the dealer reply as above), but also a warranty issue with my S-works lid

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Rick Chasey
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Re: Specialized Uk - is anyone home?

Postby Rick Chasey » Tue Aug 28, 2012 10:57 am

Call them.

tmg
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Re: Specialized Uk - is anyone home?

Postby tmg » Tue Aug 28, 2012 11:23 am

If you need a part number call them, have done this myself in the past as it makes ordering stuff through their dealers a lot easier and ensures you get the right part, they are super helpful.

In terms of your lid, go back to dealer you bought it from with proof of purchase (spesh warrenty only applies to original purchaser) and they should sort it out for you by either replacing it themselves or speaking with Spesh for them to send a replacement.


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