jizzleb wrote:Just thought I would let people know who are currently waiting for their bike. I ordered a Nerve XC last week. I received an email on Friday saying it was going to be shipped shortly however today I received this email
" Your Canyon order is ready to ship but we found a problem with your card when we tried to take payment.
The problem affecting your order is part of a wider problem relating to the roll out of the 3D security software on the European mainland. Please can we ask you to be patient while it is resolved during the next 48hrs.
As soon as the problem is resolved the order will be passed UPS and you will receive an email with a link to the online UPS tracking for your order. Then delivery to a mainland UK address typically takes three days. UPS will attempt to deliver three times on the three consecutive days."
Nothing major but you might find a few days delay on your order.
That's not Canyons fault, that's the security features that the banks put in place to help prevent fraudulent use of of our cards. I got the same email after my bank had already called me, the issue was sorted in less than half an hour.