Are Ribble Cycles notoriously slow?

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Bustacapp
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Are Ribble Cycles notoriously slow?

Postby Bustacapp » Wed Sep 12, 2012 17:12 pm

I ordered something yesterday and as of 5 minutes ago it has still not been dispatched. Is this normal? Ususally anything I order online gets dispatched on the day or next day of recieving the order.

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Grill
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Re: Are Ribble Cycles notoriously slow?

Postby Grill » Wed Sep 12, 2012 17:19 pm

They've been hammered with orders the last couple of weeks due to their sales. They've let everyone know and if you wanted whatever it was that badly then you either need to pay for faster shipping or order from somewhere more expensive.

They're not as fast as Wiggle but I have no complaints about their service.
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ShutUpLegs
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Re: Are Ribble Cycles notoriously slow?

Postby ShutUpLegs » Wed Sep 12, 2012 17:20 pm

Did you pay for next day delivery?
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guinea
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Re: Are Ribble Cycles notoriously slow?

Postby guinea » Wed Sep 12, 2012 17:35 pm

I think Ribble cycles are slow. I passed one on the way to work yesterday.

Mind you, I was on a Wilier which are notoriously fast.

But seriously, Ribble were two day later on the last delivery than Wiggle. However, the goods were much cheaper there so two days was nothing. I do wish Ribble's order status was more useful though. I had my goods while it still said they were processing.

ba68
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Re: Are Ribble Cycles notoriously slow?

Postby ba68 » Wed Sep 12, 2012 17:39 pm

I ordered some parts last Sunday, they were delivered yesterday so 7 working days, not bad I suppose but hardly quick. The bad news is they sent the wrong size bars, I raised this with them yesterday but still haven't heard back. I also ordered a frame and forks on a separate order to avoid the 20 quid delivery charge, after querying when they would be sent I was eventually told 10-15 days , which is their normal turn around time for compete bikes, I assumed a frame and forks wouldn't fall into that category and would turn up quicker but obviously not. Luckily all of this is to bud up a wet / winter bike so hopefully I won't need it for a few weeks!

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Wed Sep 12, 2012 17:42 pm

ShutUpLegs wrote:Did you pay for next day delivery?


No, went with the Royal Mail. I don't mind waiting as long as I know they are actually processing the order!

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FransJacques
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Re: Are Ribble Cycles notoriously slow?

Postby FransJacques » Wed Sep 12, 2012 17:53 pm

Ribble are fine. Why so picky - are you American?
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stoneb09
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Re: Are Ribble Cycles notoriously slow?

Postby stoneb09 » Wed Sep 12, 2012 18:32 pm

They will simply be processing the large back log or orders they have had due to all the money off they are giving to their customers ;) I have noticed they are quite a bit cheaper than the likes of wiggle and cycle surgery, even with money off vouchers at said places hence why I will be staying loyal with Ribble :)

cougie
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Re: Are Ribble Cycles notoriously slow?

Postby cougie » Wed Sep 12, 2012 18:46 pm

I remember the days when you had to "allow 28 days for delivery"..........

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bendertherobot
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Re: Are Ribble Cycles notoriously slow?

Postby bendertherobot » Wed Sep 12, 2012 18:52 pm

Ordered today at 2, paid for next day, despatched at 4.
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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Wed Sep 12, 2012 19:23 pm

FransJacques wrote:Ribble are fine. Why so picky - are you American?


No I'm simply expecting a standard that I've grown accustomed to. I guess this is why they're cheap. They're unprofessional and have shoot customer service. I shall shop elsewhere in future!

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big p
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Re: Are Ribble Cycles notoriously slow?

Postby big p » Wed Sep 12, 2012 19:44 pm

you cant compare ribble to the likes of wiggle and chain reaction. they have about 20 staff in a small building and work 8:30 until 5, wiggle and cr have massive automated warehouses and work 24/7 365.

ribble have the best prices on the net, that's why there so busy, give em a chance.

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Wed Sep 12, 2012 20:06 pm

big p wrote:you cant compare ribble to the likes of wiggle and chain reaction. they have about 20 staff in a small building and work 8:30 until 5, wiggle and cr have massive automated warehouses and work 24/7 365.

ribble have the best prices on the net, that's why there so busy, give em a chance.


If they menioned on their website that they are a small business that struggles to mee demand then I could have made the decision to go elsewhere and pay extra for a professional service. Ho hum I guess I've learned the hard way.

Santa cruzing
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Re: Are Ribble Cycles notoriously slow?

Postby Santa cruzing » Wed Sep 12, 2012 20:25 pm

*yay lets all support the big companies and let the little fish trying to give us good prices go to the wall*
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snoopsmydogg
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Re: Are Ribble Cycles notoriously slow?

Postby snoopsmydogg » Wed Sep 12, 2012 20:30 pm

Bustacapp wrote:
big p wrote:you cant compare ribble to the likes of wiggle and chain reaction. they have about 20 staff in a small building and work 8:30 until 5, wiggle and cr have massive automated warehouses and work 24/7 365.

ribble have the best prices on the net, that's why there so busy, give em a chance.


If they menioned on their website that they are a small business that struggles to mee demand then I could have made the decision to go elsewhere and pay extra for a professional service. Ho hum I guess I've learned the hard way.


OP at first I though this was a little light hearted trolling but reading through it looks like you really mean it :roll:

FFS you got a deal that was cheaper than (i'm guessing) anywhere else you could find it and are now whining that it has taken a couple of days. Do you think you are the only person who found the cheap deals online. Ribble get a fair bit of stick for their delivery times but personally as long as they price well i'm prepared to wait.

Why not cancel your order and go elsewhere if your not happy?

If you want it quick go to your lbs or halfords

if you want it cheap then stop f*king moaning

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fast as fupp
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Re: Are Ribble Cycles notoriously slow?

Postby fast as fupp » Wed Sep 12, 2012 20:34 pm

Bustacapp wrote:
big p wrote:you cant compare ribble to the likes of wiggle and chain reaction. they have about 20 staff in a small building and work 8:30 until 5, wiggle and cr have massive automated warehouses and work 24/7 365.

ribble have the best prices on the net, that's why there so busy, give em a chance.


If they menioned on their website that they are a small business that struggles to mee demand then I could have made the decision to go elsewhere and pay extra for a professional service. Ho hum I guess I've learned the hard way.



you poor dear. i'm crying real salt tears for you. boo-hoo. :roll:
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carrock
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Re: Are Ribble Cycles notoriously slow?

Postby carrock » Wed Sep 12, 2012 20:46 pm

If they menioned on their website that they are a small business that struggles to mee demand then I could have made the decision to go elsewhere and pay extra for a professional service. Ho hum I guess I've learned the hard way.[/quote]

Last time I looked on their website they did say they would take at least 7 days to process orders due to their sale.

I think everyone knows by now, Ribble are cheap but not quick. CRC are cheapish but quick. Merlin are cheap and quick

You pays your money.....

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bendertherobot
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Re: Are Ribble Cycles notoriously slow?

Postby bendertherobot » Wed Sep 12, 2012 21:34 pm

I can compare Ribble and CRC>

Ribble shipped my next day order today. CRC did not.
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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Wed Sep 12, 2012 21:55 pm

snoopsmydogg wrote:Why not cancel your order and go elsewhere if your not happy?


I tried believe me. But I got an automated message on their phone saying " we are not offering a phone service today, please email". So I emailed, and have had no reply. Just because they are cheap does not give them the right to give crap service.
Last edited by Bustacapp on Wed Sep 12, 2012 21:57 pm, edited 1 time in total.

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Bustacapp
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Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Wed Sep 12, 2012 21:56 pm

fast as fupp wrote:you poor dear. i'm crying real salt tears for you. boo-hoo. :roll:


Do you work for Ribble? You sound like you may fit the bill perfectly.


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