Need advice on the Muddyfox Hornet

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omarm
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Need advice on the Muddyfox Hornet

Postby omarm » Thu Oct 04, 2012 21:24 pm

I need some advice on the Muddyfox Hornet - I've received the bike, but see pictures below
Overall viewpoint: is it a good bike to buy??
I'm not planning to go into the deepet of forests and go wild - but don't want something that will break in 6 months time either

I saw a Muddyfox Hornet for sale on Argos for £80
Wow I thought, so I snapped it up quick time
Not available now, all sold out!

Muddyfox: I thought this was like the BMW of bikes (I don't actually know all that much about bikes so don't know if this is entirely true or not) - or at least believed to be a really good and reliable make

The bike had no reviews on Argos
After buying, I googled and cam across countless bad reviews!
INCLUDING many bad reviews from Argos buyers - they somehow missed the link for this on their website - very convenient
I emailed Argos straight away and told them not to post the bike if it meant that I would have to pay for postage if there was a problem with the bike (didn't get a reply to date - 3 days later)

Bike received today... a few problems
I've put the bike together now...

1. It's missing the wheel nuts on either side for the front wheel - so I haven't been able to ride
Tyres were deflated in any case
I called up and spoke to them - they can't send the nuts + they don't have any more of the bikes in stock!
I can get the nuts from any bike shop I know - but this is one of a few reasons why I can still return the bike for a refund

2. The back brakes has the wire sticking out. It hits the pedal
See the pic below:

Image

This is a problem right??
Should I try to fix? Or get replaced (which isn't possible as far as I can see)? Or go for a refund?

3. Even before unwrapping, I saw some brown 'stuff'
Brown is bad right? Brown = rust???

This is the pic before unwrapping:

Image

This is the pic after unwrapping AND wiping with a tissue several times:

Image

There are tiny signs in many other places of browness

Should I just stop and request a return and refund now?

4. The other thing is: the bike is 19kg
OK... I purchased knowing this - I weighed up against the price + the fact that I was getting what I thought was a really good brand name
Should I get a refund a get something 2 or 3kg lower in weight??
I'm not going to be biking loads + my budget would be £120 - £130 max

Thanks in advance


Omar

mcnultycop
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Re: Need advice on the Muddyfox Hornet

Postby mcnultycop » Thu Oct 04, 2012 21:31 pm

It isn't very good at all, even without the problems you've got. Just send it back.

£120-130 will only really get you something decent in the second hand market, although you'll have to learn maintenance skills and get some basic tools.

Chunkers1980
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Re: Need advice on the Muddyfox Hornet

Postby Chunkers1980 » Thu Oct 04, 2012 21:34 pm

2. That's not a brake. Bend the cable.


Overall - send it back

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Myster101
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Re: Need advice on the Muddyfox Hornet

Postby Myster101 » Thu Oct 04, 2012 21:40 pm

Comes with missing components and discolouring........send it back.

Also not a very good mountain bike.
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omarm
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Re: Need advice on the Muddyfox Hornet

Postby omarm » Thu Oct 04, 2012 21:42 pm

thanks for the quick replies guys

@mcnultycop: second hand bike?
i don't think i'm experienced enough to make a good judgement!

i think i will send back in that case

2 alternatives for me to buy from:

h*lfords
d*cathlon
(not wanting to advertise them hence the stars) :)

h*alfords: like mcdonalds nearly one on every single corner
the only thing is: i don't like the 'looks' of their bikes! too skinny for me - i like big and chunky
please don't shoot me down for saying that!
chunky ones seem to cost £150+

d*cathlon: they do have some good looking bikes
but these are £170 for the the cheapest chunky ones
(should i just wait for xmas??)
also... i don't have one near me and i don't have a car with me now - sold a few days ago
so only option is paying for postage (assuming they post)

thanks :)

Chunkers1980
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Re: Need advice on the Muddyfox Hornet

Postby Chunkers1980 » Thu Oct 04, 2012 21:44 pm

What's a chunky bike?

omarm
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Re: Need advice on the Muddyfox Hornet

Postby omarm » Thu Oct 04, 2012 21:51 pm

Chunkers1980 wrote:What's a chunky bike?

erm... one that has a fat looking frame
i just made that term up!

i've just looked at argos
i see they have a Muddyfox Hypersonic - is that any good?
£130 - didn't want to have to spend that much... but if its a good bike... i'd consider
let me know
thanks

waby1234
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Re: Need advice on the Muddyfox Hornet

Postby waby1234 » Thu Oct 04, 2012 21:52 pm

What is it with people not mentioning Halfords or Decathlon?!!! This isn't the BBC!! And you mentioned Argos..... And Muddyfox. And McDonald's.
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cooldad
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Re: Need advice on the Muddyfox Hornet

Postby cooldad » Thu Oct 04, 2012 21:53 pm

Cut your losses and send it back. Muddy Fox used to be great BITD. They sold out and are now generic BSO's.
You won't get anything decent new for your budget. Buy second hand or save until you have at least £300.
Around Decathlon Rockrider 5.3 or 3 minimum.
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waby1234
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Re: Need advice on the Muddyfox Hornet

Postby waby1234 » Thu Oct 04, 2012 21:53 pm

omarm wrote:
Chunkers1980 wrote:What's a chunky bike?

erm... one that has a fat looking frame
i just made that term up!

i've just looked at argos
i see they have a Muddyfox Hypersonic - is that any good?
£130 - didn't want to have to spend that much... but if its a good bike... i'd consider
let me know
thanks


It's not good. It's highly unlikely that a bike from Argos (clang) would be any good.
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cooldad
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Re: Need advice on the Muddyfox Hornet

Postby cooldad » Thu Oct 04, 2012 21:56 pm

As they have sent a faulty bike they are responsible for return postage under the distance selling regs.
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omarm
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Re: Need advice on the Muddyfox Hornet

Postby omarm » Thu Oct 04, 2012 22:03 pm

cooldad wrote:Cut your losses and send it back. Muddy Fox used to be great BITD. They sold out and are now generic BSO's.
You won't get anything decent new for your budget. Buy second hand or save until you have at least £300.
Around Decathlon Rockrider 5.3 or 3 minimum.

i could live with a 5.1 - this is £150
they also have a 6.0 for £150 - but i assume this is not as good as a 5.3?
"3 minimum"?? you mean 5.3 minimum?

omarm
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Re: Need advice on the Muddyfox Hornet

Postby omarm » Thu Oct 04, 2012 22:11 pm

cooldad wrote:As they have sent a faulty bike they are responsible for return postage under the distance selling regs.

ok... please please please tell me where u got this information from!

i have fallen victim of this problem :cry: :cry: :cry:

2 years ago, purchased a 12 inch foam mattress from a seller on ebay
they sent a 10 inch one. i complained. they said sorry and offered a £30 refund. i said: no, i want a 12 inch. they said nothing - even after many more (polite) messages. i raised a dispute. paypal found in my favour and would give me a refund - but i had to send the damn mattress back - which weighs 10 tons! i ended up keeping (didn't even get the £30 refund offer) :(

recently, i purchased a table tennis table. i emailed the idi*ts and gave them pics of the table i wanted. they delivered the wrong table model!!! i called and complained. they said they had done nothing wrong. and said i could send back within 7 days for a full refund - but i had to send back the damn table at my own cost!

i complained to credit card company - who were pathetic.
(i sold the table on eBay and made £60 profit though)

as far as i know, if u buy abc and get sent xyz, you are responsible for the costs of sending back - even if the item weighs 5 tons. this is not fair and makes no sense to me. doesn't matter if it weighs 1 once or 5 tons, if the company has sent the wrong item or a faulty one, they should pay for the return postage costs

sorry - this matter is just a sensitive point for me :)

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cooldad
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Re: Need advice on the Muddyfox Hornet

Postby cooldad » Thu Oct 04, 2012 22:31 pm

No, you're not.
You can even return stuff within 7 days at their expense. In fact it's up to them to arrange collection.
http://whatconsumer.co.uk/returns-and-refunds/
http://www.moneysavingexpert.com/shoppi ... change#web

You need to do some Googling and reading, but the info should be on the Argos website somewhere, or they are in breach of the regs.
I don't do smileys.

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omarm
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Re: Need advice on the Muddyfox Hornet

Postby omarm » Thu Oct 04, 2012 22:39 pm

cooldad wrote:No, you're not.
You can even return stuff within 7 days at their expense. In fact it's up to them to arrange collection.
http://whatconsumer.co.uk/returns-and-refunds/
http://www.moneysavingexpert.com/shoppi ... change#web

You need to do some Googling and reading, but the info should be on the Argos website somewhere, or they are in breach of the regs.

thanks for that, much appreciated. i'll read those links shortly

argos, in their defence, i looked at the terms and conditions: they say they will arrange for return at their own costs (i think this applies to all online purchases - though don't quote me on that)

regarding the bike: i'm going to go for decathlon. mind made up
i like the looks of the bikes (ok, maybe a silly thing to say)
and you guys recommend
the only thing is: is buying a 5.1 or 6.0 for £150 really a bad idea? should i save a few pennies and invest in a 5.3?

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supersonic
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Re: Need advice on the Muddyfox Hornet

Postby supersonic » Thu Oct 04, 2012 22:45 pm

Faulty goods have nothing to do with DSRs. If goods turn up faulty, reject them: the vendor pays for costs.

mcnultycop
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Re: Need advice on the Muddyfox Hornet

Postby mcnultycop » Thu Oct 04, 2012 22:47 pm

The 5.1 is much better than the Muddy Fox, the 5.3 is actually really good for the cash, I've been looking at getting the girlfriend one.

omarm
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Re: Need advice on the Muddyfox Hornet

Postby omarm » Thu Oct 04, 2012 22:51 pm

cooldad wrote:No, you're not.
You can even return stuff within 7 days at their expense. In fact it's up to them to arrange collection.
http://whatconsumer.co.uk/returns-and-refunds/
http://www.moneysavingexpert.com/shoppi ... change#web

You need to do some Googling and reading, but the info should be on the Argos website somewhere, or they are in breach of the regs.

ok, so i read both the links
the second link doesn't mention sending back obligations and costs
the first link does, but not clear
specifically it says:

"Unless you are required to return the goods, and you were informed of this, your only obligations are to make the goods available for collection and to take reasonable care of them while they are in your possession."

well, the other company made me aware that i should bear the costs of returning and do so at my own expense
does this cover them?

i'm actually now going to chase up my credit card company. i'm not happy with their service - that's another story in itself

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supersonic
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Re: Need advice on the Muddyfox Hornet

Postby supersonic » Thu Oct 04, 2012 22:57 pm

If the goods are faulty on delivery, reject them (tell them this) and get them to collect them and refund. These are your rights. However you must do this pretty sharpish, usually within 14 days.

omarm
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Re: Need advice on the Muddyfox Hornet

Postby omarm » Thu Oct 04, 2012 22:58 pm

supersonic wrote:Faulty goods have nothing to do with DSRs. If goods turn up faulty, reject them: the vendor pays for costs.

but u can't reject them - the mattress for example needs to be opened and allowed 24 hours to expand
vendor pays for costs: i sell on ebay loads. if i sell a faulty item, i *always* pay the return expenses - including envelope. i am not obliged according to ebay rules. for me, it's not fair for the buyer to be out of pocket for a sinlge penny if they have done nothing wrong.

let me know what u think


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