Are Ribble Cycles notoriously slow?

What bike and bike bits should you buy?
User avatar
Bustacapp
Posts: 910
Joined: Thu Aug 16, 2012 13:37 pm

Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Tue Nov 13, 2012 12:52 pm

carrock wrote:I suspect that the reason they are cheap is they don't have a 24 hour warehouse like Chain Reaction, they dont pay staff to man the phones and emails round the clock, and although you may wait for your order, you will probably get it OK at a cheaper price than the competitors.

So if you want quick delivery and prompt communication, look elsewhere and pay a premium.

Thats it.



But what about if you want to cancel an order and can't communicate via phone or email? I'm pretty sure everyone has a right to cancel an order before it is processed?

User avatar
carrock
Posts: 1170
Joined: Sun Jul 19, 2009 21:23 pm

Re: Are Ribble Cycles notoriously slow?

Postby carrock » Tue Nov 13, 2012 16:59 pm

To be honest, if you've sent an email requesting the right to cancel under the distance selling regulations, and you have a read receipt, then legally you have cancelled the contract. You can then contact the bank to reverse the transaction. And if Ribble still send you the goods that is their problem.

User avatar
Bustacapp
Posts: 910
Joined: Thu Aug 16, 2012 13:37 pm

Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Tue Nov 13, 2012 20:31 pm

carrock wrote:You can then contact the bank to reverse the transaction. And if Ribble still send you the goods that is their problem.


It's not that simple. I contacted the bank and they said the money had been marked for transferral and deducted from my account. They said Ribble had 14 days to take the cash and if they didn't then the money would bounce back to me. Of course Ribble took the money & I got the order, but the point is there was no chance for me to cancel, or at least no obvious means to do so.

User avatar
carrock
Posts: 1170
Joined: Sun Jul 19, 2009 21:23 pm

Re: Are Ribble Cycles notoriously slow?

Postby carrock » Tue Nov 13, 2012 21:03 pm

Distance selling regulations- you can cancel within 7 days of receiving the goods- so clearly if you haven't yet received the goods, or even if you have and send them back quickly, it makes no difference. If ribble take a month to deliver, you can still cancel after having received the goods. Agreed it is a pain in the arris though

User avatar
Bustacapp
Posts: 910
Joined: Thu Aug 16, 2012 13:37 pm

Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Tue Nov 13, 2012 23:12 pm

carrock wrote:Distance selling regulations- you can cancel within 7 days of receiving the goods- so clearly if you haven't yet received the goods, or even if you have and send them back quickly, it makes no difference. If ribble take a month to deliver, you can still cancel after having received the goods. Agreed it is a pain in the arris though


Yeah I know about the distant selling law but how confident would you be of getting a refund after sending back the items when nobody can be even bothered answering an email or the phone?

User avatar
smidsy
Posts: 5256
Joined: Tue Jan 17, 2012 20:52 pm

Re: Are Ribble Cycles notoriously slow?

Postby smidsy » Wed Nov 14, 2012 06:07 am

Bustacapp wrote: Yeah I know about the distant selling law but how confident would you be of getting a refund after sending back the items when nobody can be even bothered answering an email or the phone?


Very - if you know where they live :twisted:
Yellow is the new Black.

Dmak
Posts: 418
Joined: Mon Sep 06, 2010 21:16 pm

Re: Are Ribble Cycles notoriously slow?

Postby Dmak » Sat Aug 10, 2013 13:56 pm

Ordered wheels on Monday, arrived Thursday. Bit slow but no big deal apart from the price which was a great deal. I'm happy! :D

leodis75
Posts: 160
Joined: Thu Dec 08, 2011 10:58 am

Re: Are Ribble Cycles notoriously slow?

Postby leodis75 » Wed Aug 21, 2013 11:51 am

Ordered bike 02/08, still waiting... and waiting... Its not like I work to pay for the bike or I can just not turn in at work to sign for said bike..

Camcycle1974
Posts: 1077
Joined: Sun Feb 17, 2013 22:35 pm

Re: Are Ribble Cycles notoriously slow?

Postby Camcycle1974 » Wed Aug 21, 2013 17:44 pm

Ordered an 872 a week ago which is out of stock. Don't expect I will get it before the end of September. That's OK, I knew it would take awhile. Just have to remain patient.

leodis75
Posts: 160
Joined: Thu Dec 08, 2011 10:58 am

Re: Are Ribble Cycles notoriously slow?

Postby leodis75 » Wed Aug 21, 2013 18:31 pm

Camcycle1974 wrote:Ordered an 872 a week ago which is out of stock. Don't expect I will get it before the end of September. That's OK, I knew it would take awhile. Just have to remain patient.


My issue is that there is zero communication and when you push for build or delivery date they fob you off and lie. Take today for instance, I need to book a days leave to allow for delivery, I chased up on Monday just for a build ETA, they came back 24hrs later to say the build was "imminent" to completion great I thought, 3 hours later they emailed saying they cannot get the tyres on the wheel! I then wait until they open today to update them for them to finish it, at the same time I asked for a del ETA since the build was "imminent" 24hrs ago, told it will be picked up today and I would be emailed, great booked Friday off work to sign for the bike... Yep no email and status is still "awaiting dispatch from warehouse", so now I have no idea when its arriving and cannot take time off next week.

User avatar
rickeverett
Posts: 929
Joined: Wed Apr 10, 2013 18:54 pm

Re: Are Ribble Cycles notoriously slow?

Postby rickeverett » Wed Aug 21, 2013 18:37 pm

I find they are quick and cheap on parts etc but frames and bikes etc they are slow.

I pick up parts from Preston and they are pretty small scale. Usually one guy on the desk and a couple guys in the back (building bikes I think)
Warehouse isn't 24 hour or very operational over weekend.

But for me they have always been the cheapest for parts etc and the bikes are good too.

User avatar
carrock
Posts: 1170
Joined: Sun Jul 19, 2009 21:23 pm

Re: Are Ribble Cycles notoriously slow?

Postby carrock » Wed Aug 21, 2013 18:57 pm

And if you need stuff in a hurry pay an extra £3.99 and it will be delivered next day.

Otherwise join the queue.

You really can't expect 5 star service, rock bottom prices and fast delivery.

Pick 2.

spankwilder
Posts: 150
Joined: Fri Sep 17, 2010 18:58 pm

Re: Are Ribble Cycles notoriously slow?

Postby spankwilder » Wed Aug 21, 2013 20:46 pm

I couldn't be arsed to read this entire thread -did the item arrive in good time?

User avatar
Bustacapp
Posts: 910
Joined: Thu Aug 16, 2012 13:37 pm

Re: Are Ribble Cycles notoriously slow?

Postby Bustacapp » Thu Aug 22, 2013 09:52 am

spankwilder wrote:I couldn't be arsed to read this entire thread -did the item arrive in good time?

No.

In contrast, I ordered some lights from chainreactioncycles 'tother day and they arrived the next day (or should I say, they are back at the post office due to nobody being in).

VolatileMike
Posts: 68
Joined: Fri Aug 09, 2013 17:11 pm

Re: Are Ribble Cycles notoriously slow?

Postby VolatileMike » Thu Aug 22, 2013 17:53 pm

I think it depends what you order. But they dont rush. I ordered a whole bike and that took about 3 weeks. Cant complain really, the bike is fantastic!

User avatar
Jules Winnfield
Posts: 275
Joined: Thu Aug 08, 2013 17:21 pm

Re: Are Ribble Cycles notoriously slow?

Postby Jules Winnfield » Sat Oct 12, 2013 16:26 pm

Sorry to resurrect an old thread but i ordered a bike from Ribble on the 22nd September and i was told delivery date would be 11-15 days from order. Im glad i rang them up on the 15th day for an update because i was told the bike was due to be built the following week but the wheels i wanted were out of stock and they had no expected delivery date for them.

It would have been nice to be notified of this though.

So i changed the wheels just to get the build moving because i ordered a bike to ride it, not spend time looking at its spec list on a computer screen. I was told the expected build date was now the Thursday/Friday just gone or the beginning of next week. If i havent heard anything from them beforehand, i will contact them again to see where we are on Thursday of next week and if things still havent moved along then i will have to cancel the order because i have time constraints to think about.

With me moving house on the 21st of this month, i will have no net access from that date for a month so i will have no way of knowing if the order has been sent or if its even been sent to the right address. But with Ribbles choice and the option to tailor your builds to your own tastes, then another order will go in again as soon as the house move is complete and net access has resumed.

Just to balance this post though, i have ordered smaller items from Ribble twice and they have been delivered within 2 to 3 days from placing the order. You cant grumble at that, especially with no delivery charge on top.
Ribble Ultralite Racing 7005, Campagnolo Veloce groupset, Campagnolo Khamsin G3 wheel set

Semantik
Posts: 317
Joined: Sun Feb 24, 2013 09:49 am

Re: Are Ribble Cycles notoriously slow?

Postby Semantik » Sat Oct 12, 2013 20:47 pm

If it's any consolation i ordered a frame only on Sept 24th which was an in stock item and still waiting.think they have been busy moving premises or something.

Camcycle1974
Posts: 1077
Joined: Sun Feb 17, 2013 22:35 pm

Re: Are Ribble Cycles notoriously slow?

Postby Camcycle1974 » Sun Oct 13, 2013 10:40 am

My 872 was ordered on Aug 15th but the frame size I ordered was out of stock. My bike was delivered on September 12th, not an unreasonable delay considering they have two mechanics building upwards of 80 bikes per week between them. If you want fast then buy off the peg and pay for the priviledge. If you want to configure your own bike then it's fair to assume you will have to wait a while. The quality/price you get is worth waiting for. My LBS who only sell big brands had to conceed my 872 is stunning VFM.

In contrast I bought a saddle which was ordered on Thursday morning and arrived on Friday (standard free deliver) so they can be quick too!

User avatar
NapoleonD
Posts: 18126
Joined: Sat Oct 08, 2011 19:51 pm

Re: Are Ribble Cycles notoriously slow?

Postby NapoleonD » Sun Oct 13, 2013 10:46 am

They are current in the process of moving.
Twitter - @NapD
Strava - Dense Voigt

User avatar
Buckles
Posts: 669
Joined: Fri Oct 26, 2012 14:27 pm

Re: Are Ribble Cycles notoriously slow?

Postby Buckles » Sun Oct 13, 2013 20:41 pm

10% off til Thursday 17th


Return to “Road Buying Advice”

Who is online

Users browsing this forum: Cliveyp, Grahamsjz, NeXXus and 14 guests