The Dangers of Using Halfords:Boardman Bikes

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nicklomas
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The Dangers of Using Halfords:Boardman Bikes

Postby nicklomas » Tue Dec 04, 2012 12:43 pm

I picked up my new Boardman Hybrid Comp on Friday, Road it back the short distance from the store and no major issues. Today is Tuesday and the second time I've ridden it and this time I was going to work. I live in Clapham in London and was riding over London bridge during rush hour to go to work and the handlebars and wheels decided they did not want to move the same way. The result being that I hit the side of a truck, narrowly missing going under the vehicle and damaging my bike. Not only did this scare the living daylights out of me I also got the motorist giving me hassle for not being able to ride properly (not my fault).

When I called Halfords they said I would have to bring the unusable and unsafe bike in myself so they can assess it and it has to be by 14:00 as the mechanic is off after then. I explained that I myself work and the following day i am off to South Africa on business and then to turkey up until Xmas.

There was not concern for myself as a customer and more to the point they never even apologised for me nearly being killed.

I'll be writing to Boardman as the quality of there bikes is being let down by there decision to outsource to Halfords

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Re: The Dangers of Using Halfords:Boardman Bikes

Postby Long Time Lurker » Tue Dec 04, 2012 13:11 pm

nicklomas wrote:I'll be writing to Boardman as the quality of there bikes is being let down by there decision to outsource to Halfords


Good luck with that...
The issue is with Halfords, not Boardman - bring it up with them.
The reason that Boardman's are such good value is because they go through Halfords.

No good to you now, but some Halfords branches have a 'reputation' for being a bit slack when it comes to repairs and maintenence.
(To the point that a friend bought a Boardman, and had it delieverd to his LBS for them to build :lol: )
That said, I know someone who works for one of their Southern branches, who is a fantastic bike builder. It's the luck of the draw.

I know that there is an assumption that every nut and bolt is tight enough, but when I picked up my new bike (not from Halfords), I still checked it over myself before I took it out.
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t4tomo
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby t4tomo » Tue Dec 04, 2012 13:39 pm

Ihave every sympathy because if you choose to get the halford sstore to set it up the you shouldn't have to recheck everything over again. however you do.

However this did amuse me
nicklomas wrote: then turkey up until Xmas.
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Anti_Podean
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby Anti_Podean » Tue Dec 04, 2012 13:55 pm

Long Time Lurker wrote:I know that there is an assumption that every nut and bolt is tight enough, but when I picked up my new bike (not from Halfords), I still checked it over myself before I took it out.

I think that's the crux of this discussion. When you buy a car or motorcycle you expect it to be fully built and ready to go, but the same isn't true of things like bicycles. Lucky to be able to live and learn in this situation, I guess.

I bought a cheap folding bike online over the summer and when it arrived it was ready to go, but I went over it with a fine-toothed comb. Found loads of things that needed tightening, and a couple that needed threadlock/loctite.

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Re: The Dangers of Using Halfords:Boardman Bikes

Postby t4tomo » Tue Dec 04, 2012 14:11 pm

Anti_Podean wrote:
I bought a cheap folding bike online over the summer and when it arrived it was ready to go, but I went over it with a fine-toothed comb. Found loads of things that needed tightening, and a couple that needed threadlock/loctite.


I think if you by mail order / online then by its nature you expect some self assembly and checking at your end. Same applies from halfords on line. As i understand it from halford in store service, if you get it delivered to collect in store or buy direct, their mechanics are supposed to have checked it as good to go.

That said when i bougt my son's bike from them I check it over myself again and had to adjust the brakes etc as it was clear the chap sorting it out had no clue what he was doing.
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Big_Paul
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby Big_Paul » Tue Dec 04, 2012 14:15 pm

I've bought one bike from Halfords, so badly built I ended up stripping it and rebuilding it myself, my Decathlon Rockrider is the same, it has needed TLC several times to the point I'm thinking of just flogging it, but I don't like the idea of passing something I don't trust onto something else. One bike from CRC needed some slight fettling, the other CRC bike and the one from EBC have been perfect straight from the box.
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nicklomas
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby nicklomas » Tue Dec 04, 2012 15:24 pm

However this did amuse me
nicklomas wrote: then turkey up until Xmas.
[/quote]

Ha ha, I missed the capital letter on Turkey. Although i will be turkeying it up at xmas.

I've contact Boradmans on facebook and they sent me a number to call. I've spoke to Halfords customer service who are very apologetic and my bike is now with a guy at a store where i work who knows his stuff. Boardman/Halfords just need to make sure people are properly trained. If this was and issue with a car where my steering wheel came off and I crashed into someone and killed them then the storey would be over the news.

Also Halfords apparently don't home deliver as all Boardman's must be assembled by Halfords otherwise they lose there warranty.

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zx6man
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby zx6man » Tue Dec 04, 2012 15:26 pm

Don't wiggle supply boardmans too?

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nicklouse
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby nicklouse » Tue Dec 04, 2012 15:30 pm

nicklomas wrote: all Boardman's must be assembled

a very lose term as to what actually needs doing.
génerally all that is required is pedals fitting. and 2 or 3 allen bolts tightening. some bikes may also need the front wheel fitting and the seatpost and saddle inserting into the frame.

then a general PDI check brakes/gears - pressures etc.
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mudcow007
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby mudcow007 » Tue Dec 04, 2012 15:32 pm

Halfrauds are famous for not being able to wield a spanner in anger.

stuff i have witnessed from them is

cross threaded pedals
headset not tightened (what happened to yours nicklomas)
gears not properly indexed
brakes so badly setup the shoes rub on the tyres

pay peanuts you get monkeys

i would say this has nowt to do with Boardman an everything to do with Halfords
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby dee4life2005 » Tue Dec 04, 2012 16:06 pm

The setup on mind wasn't the greatest either. They hadn't inflated the tires to anywhere near the minimum tyre pressure - causing a blowout on first ride, and the handlebar grip completely came off one side as I crossed a narrow bridge which caused me a loss of balance and nearly skewering my man veg on the exposed bar end :shock:

The only part of the bike that was set up correctly was the tightness of the Q/R skewers and the indexing of the gears. The disc brakes where not set up properly they constantly rubbed causing it be really difficult to get over about 10mph. Also, alot of the bolts weren't torqued to the correct setting either.

high tower
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby high tower » Tue Dec 04, 2012 17:08 pm

This is a shame, and I do home you are ok and get this sorted out to your satisfaction. People do have ago about the Boardman quality but I have found mine to be great, the build at Halfords was ok. The only thing that was loose was the front reflector.

I only found this out after getting home and checking every single bolt just to make sure. Speaking as someone who runs his own business if I was Boardman I would be so angry, a well priced decent bike and brand name destroyed because some numpty cant put a bike together.

According to Boardman they even receive special training on how Boardman want the bikes assembled and presented to the customers.

As I say not really Boardmans problem but if I was Boardman I would have someones job off them to start with.

Its not that difficult to build a bike and get another member of staff to check it over and sign it off. Is it?

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DanDax1990
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby DanDax1990 » Wed Dec 05, 2012 17:29 pm

Anyone who buys a bike no matter where from, Is an idiot if they don't give it a quick check over atleast before riding it. In my eyes that is anyway...

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supersonic
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby supersonic » Wed Dec 05, 2012 17:46 pm

And to add to the above, check them over regularly too. A good service/maintenance/safety check regime is needed.

And further, it is not just Halfords who can poorly assemble bikes, I have seen it at some stores regarded as some of the best in the country.

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DanDax1990
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby DanDax1990 » Wed Dec 05, 2012 21:17 pm

Even if I bought a bike from Wiggins I'd give it a check over first, He looks slightly dodgey too...

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zx6man
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby zx6man » Thu Dec 06, 2012 09:07 am

DanDax1990 wrote:Anyone who buys a bike no matter where from, Is an idiot if they don't give it a quick check over atleast before riding it. In my eyes that is anyway...


Spot on....

schemieradge
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby schemieradge » Thu Dec 06, 2012 09:45 am

zx6man wrote:
DanDax1990 wrote:Anyone who buys a bike no matter where from, Is an idiot if they don't give it a quick check over atleast before riding it. In my eyes that is anyway...


Spot on....


People who buy cars without understanding how they work but still have an expectation that they're going to be safe, do you not think people should have a fair expectation that if they buy a bike that it's going to be safe?

To call everyone who buys a bike and cycles it away it an idiot is, in my opinion, idiotic.

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zx6man
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby zx6man » Thu Dec 06, 2012 09:53 am

schemieradge wrote:
zx6man wrote:
DanDax1990 wrote:Anyone who buys a bike no matter where from, Is an idiot if they don't give it a quick check over atleast before riding it. In my eyes that is anyway...


Spot on....


People who buy cars without understanding how they work but still have an expectation that they're going to be safe, do you not think people should have a fair expectation that if they buy a bike that it's going to be safe?

To call everyone who buys a bike and cycles it away it an idiot is, in my opinion, idiotic.


Never had a bike that didn't need to be checked in my experience. Worse one was a loose QR front (LBS)..... and both my halfords bikes needed "attention". I would be an idiot not to have checked. And you should always give your bike a check over before riding.

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nicklouse
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby nicklouse » Thu Dec 06, 2012 10:09 am

schemieradge wrote:
zx6man wrote:
DanDax1990 wrote:Anyone who buys a bike no matter where from, Is an idiot if they don't give it a quick check over atleast before riding it. In my eyes that is anyway...


Spot on....


People who buy cars without understanding how they work but still have an expectation that they're going to be safe, do you not think people should have a fair expectation that if they buy a bike that it's going to be safe?

To call everyone who buys a bike and cycles it away it an idiot is, in my opinion, idiotic.

and people who buy cars and never check their oil levels are idiots. Or lucky.
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DanDax1990
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Re: The Dangers of Using Halfords:Boardman Bikes

Postby DanDax1990 » Thu Dec 06, 2012 13:20 pm

There are a lot of idiots out there. Don't become one of these idiots.


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