Cracked Frame

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andymcm
Posts: 2
Joined: Tue Oct 02, 2012 19:18 pm

Cracked Frame

Postby andymcm » Mon Jan 21, 2013 20:04 pm

Hello,

Any tips for dealing with manufacturers when it comes to cracked frame?

More specifically a 2009 Meta 5.5 Commencal?

Cheers

Andy.

thistle (MBNW)
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Joined: Mon Sep 07, 2009 17:37 pm

Re: Cracked Frame

Postby thistle (MBNW) » Mon Jan 21, 2013 20:22 pm

If you bought it from a bike shop then they're probably your first port of call. They will probably be able to find out who to speak to or send it to and will be quite helpful.

There should be some small print somewhere which says what the warranty covers and what invalidates it. Check you've not invalidated it by doing something obvious.

Sometimes they will ask for photos to be sent over so they can assess the damage and see if it needs to be sent back or if they'll just send you a new frame if the LBS inspects it. A LBS around here suggested removing any upgrades you've done to it (e.g. longer travel forks) in case the manufacturer says these invalidate the warranty.

If you've broken say the rear triangle, they might just replace the rear triangle.

They might also send you the current frame as a replacement rather than the same one as you have now. Watch out in case the frame geometry has changed - I know of someone who was sent a replacement Trek frame which was newer and designed for different travel forks, and putting the original forks back on would invalidate the warranty on the new frame :roll: (after a few weeks of emails Trek agreed to warrant it with the original forks).

Finally, it might take a few weeks until any replacement arrives.

FatMikeUK
Posts: 45
Joined: Sun Dec 26, 2010 17:40 pm

Re: Cracked Frame

Postby FatMikeUK » Mon Jan 21, 2013 20:46 pm

As above.

When I got some cracks in my frame I took it back to the shop I bought it from. They took some photos and emailed them off to Specialized and then I went home. Got a call the next day telling me that spesh wanted a closer look, so I stripped the frame down and took it back to the shop. They took care of the rest, sent it back to spesh and a week or so later I got another call saying my frame was back and wanted collecting. I was a little disappointed as it was just out of the limited warranty and had had a lot of use so I figured that they'd decided it was just wear and that was that. Imagine my surprise when I get to the shop to find a brand new expert frame waiting for me!

Anyway, don't know what Commencal are like as far as service is concerned, but hopefully they'll be as good to you as spesh were to me. Nip it back to the shop (or take some pics and email them if you got it online) and they should guide you the rest of the way.

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richardjiles
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Re: Cracked Frame

Postby richardjiles » Mon Jan 21, 2013 23:35 pm


RockmonkeySC
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Re: Cracked Frame

Postby RockmonkeySC » Tue Jan 22, 2013 09:28 am

Wouldn't a 2009 frame be out of warranty? The thing that put me off buying a commencal was their ultra short warranties (6 months on the Supreme DH!). Some manufacturers do crash replacement frames which come without shocks and are a lot cheaper than buying a frame from a shop.

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.blitz
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Joined: Tue Sep 02, 2008 10:22 am

Re: Cracked Frame

Postby .blitz » Tue Jan 22, 2013 09:55 am

My Ramones started to crack in October but it was still under warranty. I took it back to the lbs and Commencal were fine about it and replaced it without any hassles. The only delay was a mix-up with Decade (the importers) they filled in the wrong form or something

If your lbs wont or cant help, fire off an email to warranty@commencal.com I found them very helpful

Good luck

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DodgeT
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Re: Cracked Frame

Postby DodgeT » Tue Jan 22, 2013 10:29 am

My mate's super 4 was on its 3rd owner and over 2 years old, they still gave him a new rear end when it developed a hairline crack. All they asked for was photo's.

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97th choice
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Re: Cracked Frame

Postby 97th choice » Tue Jan 22, 2013 11:37 am

Lots of problems with commencal frames around that era IIRC. I know for sure of at least 1 bike shop that was selling them off super cheap on the understanding that they had no warranty.
Too-ra-loo-ra, too-ra-loo-rye, aye

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The Rookie
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Re: Cracked Frame

Postby The Rookie » Tue Jan 22, 2013 15:02 pm

Sale of goods act still applies, whether sold with no warranty or out of warranty.

cloudynights
Posts: 345
Joined: Fri Oct 30, 2009 17:51 pm

Re: Cracked Frame

Postby cloudynights » Sun Jan 27, 2013 14:25 pm

buy giant
lifetime warranty with original owner
anthem x with many upgrades

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weeksy59
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Re: Cracked Frame

Postby weeksy59 » Tue Jan 29, 2013 13:59 pm

I've had 3 Commencals... i only bought 1... :(

Northwind
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Re: Cracked Frame

Postby Northwind » Wed Jan 30, 2013 20:11 pm

Commencal have got a pretty good rep for actually handling replacements- I think they had a lot of practice tbh! But also realised you can get away with a reputation for unreliability, but only if you deal with it well when it happens (like Hope).

The Beginner wrote:Sale of goods act still applies, whether sold with no warranty or out of warranty.


Yup, but 3 years on good luck with that.
Uncompromising extremist

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The Rookie
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Re: Cracked Frame

Postby The Rookie » Thu Jan 31, 2013 12:05 pm

It depends what is held to be reasonable, it has been upheld as applying at 6 years to certain items, if an item is sold as being expected to last 10 years, then the act would apply for 10 years.

Northwind
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Re: Cracked Frame

Postby Northwind » Thu Jan 31, 2013 13:30 pm

But it won't, for a bike frame. And SOGA or not there's still the reality that things can break due to circumstances outwith their design parameters, failing doesn't make it unfit for purpose, 3 years is a long time in the life of a bike.
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The Rookie
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Re: Cracked Frame

Postby The Rookie » Thu Jan 31, 2013 13:58 pm

Read SoGA, it depends what is held to be reasonable, as only one of the frames at home is younger than 4 years old and the three main MTB's are all 2006 frames, I would say 5 years at least is reasonable (clearly amount of usage has a part to play)

Northwind
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Re: Cracked Frame

Postby Northwind » Thu Jan 31, 2013 15:20 pm

5 years is a realistic lifespan for an mtb frame even if it's used a lot but it's also perfectly reasonable for them to fail earlier if used properly. As I say- best of luck trying to argue unfit for purpose for a 3 year old bike, I bet a shiny scottish pound you get nowhere at all.
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