*RESOLVED!* Confused over forks VooDoo Bantu not 120mm

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lighty89
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*RESOLVED!* Confused over forks VooDoo Bantu not 120mm

Postby lighty89 » Tue Oct 09, 2012 17:56 pm

Bit of a weird one.

My dad recently purchased a Carrera Vulcan, and the forks on that look bigger than the ones on my Bantu, even though they're supposed to be the same.

As I was putting air in my forks I though I'd whack them up full see what they really are...
Turns out they're bang on 100mm!!

Voodoo advertise them as 120mm and so do Halfords!
The forks on the bike are the suntour raidon x3, which according to suntour are 100mm.

Rung halfords and they said they'll call back tomorrow after speaking to the parts guys!
At a loose end here as they aren't the forks that were advertised, bought the bike in May!

Thoughts people?
Last edited by lighty89 on Fri Oct 19, 2012 07:39 am, edited 3 times in total.
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby supersonic » Tue Oct 09, 2012 17:57 pm

So how are you measuring the 100mm?

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Tue Oct 09, 2012 18:00 pm

With a ruler! The whole of the stanchion.
My dads Vulcan is 120mm bang on, and mine are 100mm bang on.
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby supersonic » Tue Oct 09, 2012 18:01 pm

How much pressure? Inflate to max pressure and see what they are.

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Tue Oct 09, 2012 18:01 pm

Just to look at theyre noticeably smaller than the forks on the Vulcan as well!
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Tue Oct 09, 2012 18:02 pm

supersonic wrote:How much pressure? Inflate to max pressure and see what they are.


Took them up too 150psi... Still wouldn't move over 100mm.
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby supersonic » Tue Oct 09, 2012 18:04 pm

Seems that you do indeed have the shorter version.

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Tue Oct 09, 2012 18:10 pm

The bike was bought at end of June, so take it they'll let me have the bigger ones?
As bike was not sold as described?
Sales of goods act section 14;-)
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby supersonic » Tue Oct 09, 2012 18:22 pm

Bought online or from the shop?

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Tue Oct 09, 2012 18:46 pm

supersonic wrote:Bought online or from the shop?


From the shop...
I reserved them online! And collected from the shop once they rung t say it was built.
It's also had its 6 week service.

You'd think these bike "technicians" would notice these things.
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Tue Oct 09, 2012 20:22 pm

Gutted they're not what I was told!
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby anj132 » Wed Oct 10, 2012 13:30 pm

That's a bit off really - Are you going back to them to get it sorted?

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby heez29 » Wed Oct 10, 2012 15:03 pm

Have they got back to you?

Unless you look to see the difference not many would notice it. It's taken yourself a few months to notice the difference because you two bikes side by side.

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Wed Oct 10, 2012 15:26 pm

heez29 wrote:Have they got back to you?

Unless you look to see the difference not many would notice it. It's taken yourself a few months to notice the difference because you two bikes side by side.


Well they have, apparently they are chasing some product guy, and waiting for him to get back to them.
Ideally they would want the replacement forks sent out, if not they said they would try to authorise a exchange by head office.

I spoke to the customer services team as well who also rung them up and got on the case.
I made them aware I have spoken to trading standards who have told me they should get the part or replace the bike.

Asked me take the bike down so they can meaure up the forks etc, so going take it down later.

Fingers crossed it will get sorted!
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby bennett_346 » Wed Oct 10, 2012 18:32 pm

Theyre not dual air are they? That can suck the fork down in its travel.

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby The Rookie » Thu Oct 11, 2012 09:17 am

lighty89 wrote:You'd think these bike "technicians" would notice these things.

Get real, they take the bike out teh box and do a PDI, they won't have a full tech spec in front of them, they don't fit the forks that's doen in Taiwan. Hit on them for stuff they should do, not for what they shouldn't! After all you've ridden it for 3 months and didn't notice, you'd think these owners and riders would notice these things perhaps? How did you set up sag without measuring eh?

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Thu Oct 11, 2012 09:27 am

The Beginner wrote:
lighty89 wrote:You'd think these bike "technicians" would notice these things.

Get real, they take the bike out teh box and do a PDI, they won't have a full tech spec in front of them, they don't fit the forks that's doen in Taiwan. Hit on them for stuff they should do, not for what they shouldn't! After all you've ridden it for 3 months and didn't notice, you'd think these owners and riders would notice these things perhaps? How did you set up sag without measuring eh?


Well you would only notice to stick a ruler on the fork to measure them. Or put it next to a bike that actually has 120mm travel forks. Regardless of how you word the above, the fact still remains that they put the wrong forks on the bike, hence not being as described.

In store they said sag wouldnt matter to much, as they compressed about 20% when I sat on it.
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby The Rookie » Thu Oct 11, 2012 11:00 am

Merida in Taiwan did, not the technicians at Halfords - got it yet, it comes assembled, you realise that yes? They saw less of it than you have in the last 3 months, you presumably put a ruler on it to set the sag (you did set the sag right?) and ....... you didn't spot it so why should the tech at Halfords?

Why should the tech at Halfords put a ruler against it and know intimately the spec of every bike sold?

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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby lighty89 » Thu Oct 11, 2012 11:55 am

The Beginner wrote:Merida in Taiwan did, not the technicians at Halfords - got it yet, it comes assembled, you realise that yes? They saw less of it than you have in the last 3 months, you presumably put a ruler on it to set the sag (you did set the sag right?) and ....... you didn't spot it so why should the tech at Halfords?

Why should the tech at Halfords put a ruler against it and know intimately the spec of every bike sold?


Well they sell the products, its up to them to make sure their quality control and adviertising complies with UK law.

With regards to the situation, I have spoken to them, they have seen the forks and the person who I was talking to said striaght away he did not need a ruler as he could tell they were only 100mm, so it seems the quality of the technicians is not consistent. He even said there was no way he would have let that bike go out, as hes a technician who works on bikes, and its his job to know...

They are getting me some more forks ordered, if they can't they will authorise an exchange. I had spoken to Trading Standards, who confirmed what I suspected with regards to the Sales of Goods Act if Halfords weren't willing to comply, but hopefully I will not need to go down this route.
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Re: Confused over fork length - VooDoo Bantu not 120mm

Postby supersonic » Thu Oct 11, 2012 13:09 pm

You are jumping the gun with trading standards - all you needed to do was speak to Halfords! Mistakes happen, let them sort it, probably something as simple as a spacer in the fork. Seems like they are going to sort it, so relax and let them do it!


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