SRAM rival faulty shifters

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sharp910sh
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SRAM rival faulty shifters

Postby sharp910sh » Wed Dec 19, 2012 17:21 pm

I have a one year old Plant x road bike bike, with SRAM rival shifters. The rear shifter recently broke, some fault inside them. But now I am confused. I took them to my LBS and they sent them off, and they got them replaced. Now they are charging me £50 quid to put them back on again?

Should I be charged this? Shouldn't SRAM pay the fee, as its a manufacturing fault?

dave35
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Re: SRAM rival faulty shifters

Postby dave35 » Wed Dec 19, 2012 17:25 pm

Put them on yourself-saves £50
After one year of use it's not down to SRAM to pay i'm afraid,if they didn't work from the start then Planet X would more than likely replaced them-not heard of any manufacturing faults but may be mistaken.

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wishitwasallflat
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Re: SRAM rival faulty shifters

Postby wishitwasallflat » Wed Dec 19, 2012 18:12 pm

+1 put them back on yourself

Actually fitting them is easy just line them up and tighten one bolt on the band; the associated faff (removing and refitting bar tape and re-cabling) are basic routine maintenance tasks you would be wise to master anyway.

A couple of years ago I could do nothing on my bike but with the help of Parktools website

http://www.parktool.com/blog/repair-help

the myriad utube clips and the amazingly helpful members who post answers on the Workshop forum here I do pretty much everything myself (only thing I haven't tackled yet is headset but that's not been needed!).

sharp910sh
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Re: SRAM rival faulty shifters

Postby sharp910sh » Wed Dec 19, 2012 18:31 pm

Yes I would like to just do it myself. The gears are the annoying part, trying to configure them. So I have hope it hell trying to get them to do it for free?

How easy is it to configure the gears and connect up the cables?

paul_mck
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Re: SRAM rival faulty shifters

Postby paul_mck » Wed Dec 19, 2012 18:35 pm

no chance, youre lucky they replaced them tbh.

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wishitwasallflat
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Re: SRAM rival faulty shifters

Postby wishitwasallflat » Wed Dec 19, 2012 18:39 pm

sharp910sh wrote:Yes I would like to just do it myself. The gears are the annoying part, trying to configure them. So I have hope it hell trying to get them to do it for free?

How easy is it to configure the gears and connect up the cables?


Its easy to configure gears if you are methodical and patient and follow the step by step guide on Parktool website or youtube video (search Workshop for links to good ones) you also need to have a workstand so you can lift the back wheel of the ground.

Threading cables is also pretty easy just don't force anything - SRAM shifters need to be in the correct position to thread the new cable - the SRAM tech doc shows you

http://cdn.sram.com/cdn/farfuture/UGzSh ... %20C_2.pdf

and there have been many posts on Workshop about how to do it. Any SRAM specific questions that either arent already answered on Workshop or don't get answered if you post the question may be here -

http://forums.roadbikereview.com/sram/

styxd
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Re: SRAM rival faulty shifters

Postby styxd » Wed Dec 19, 2012 19:28 pm

sharp910sh wrote:Yes I would like to just do it myself. The gears are the annoying part, trying to configure them. So I have hope it hell trying to get them to do it for free?

How easy is it to configure the gears and connect up the cables?


Its easy if you're methodical and patient.....

In your case, I'm not sure.

sharp910sh
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Re: SRAM rival faulty shifters

Postby sharp910sh » Wed Dec 19, 2012 19:31 pm

Yes, time is tight these days with university and what not. I have tried many times to fixed my bike using guides, just ended up crashing as the bike fell apart. Nor do I have a bike stand.

I guess £50 is a lot of configure the gears and put the shifter on isn't it?
Last edited by sharp910sh on Wed Dec 19, 2012 20:03 pm, edited 1 time in total.

styxd
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Re: SRAM rival faulty shifters

Postby styxd » Wed Dec 19, 2012 19:34 pm

sharp910sh wrote:Yes, time is tight these days with university and what not. I have tried many times to fixed my bike using guards, just ended up crashing as the bike fell apart. Nor do I have a bike stand.

I guess £50 is a lot of configure the gears and put the shifter on isn't it?


Do'nt know what you're on about. Don't let the guards to fix your bike, either use a bike shop or do it yourself.

sharp910sh
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Re: SRAM rival faulty shifters

Postby sharp910sh » Wed Dec 19, 2012 20:03 pm

Guides sorry. Staring at the screen all day is messing me around.

paul_mck
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Re: SRAM rival faulty shifters

Postby paul_mck » Wed Dec 19, 2012 20:10 pm

styxd wrote:
sharp910sh wrote:Yes, time is tight these days with university and what not. I have tried many times to fixed my bike using guards, just ended up crashing as the bike fell apart. Nor do I have a bike stand.

I guess £50 is a lot of configure the gears and put the shifter on isn't it?


Do'nt know what you're on about. Don't let the guards to fix your bike, either use a bike shop or do it yourself.


you irish lol?

Garryboy
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Re: SRAM rival faulty shifters

Postby Garryboy » Wed Dec 19, 2012 21:17 pm

I had same issue. Rear shifter just snapped mid shift, older ones c2010 apparantly had a known problem.

First off, SRAM components have a two year warranty. My bike was 14 months old when shifter went and it was replaced under warranty.

My LBS where I got the bike were great, sent it off, got replacement and fitted it quickly and no charge. Yip - Halfords.

paul_mck
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Re: SRAM rival faulty shifters

Postby paul_mck » Wed Dec 19, 2012 21:50 pm

I guess the difference is that halfords supplied the bike, where Im guessing the OPs LBS didnt (do planet x sell via retailers?)

elspri33
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Re: SRAM rival faulty shifters

Postby elspri33 » Thu Dec 20, 2012 11:28 am

Had left side rival lever replacement after 14 months. Online supplier of the bike sent out a replacement -no charge and refunded the LBS fitting fee which was £12 for one lever. - just something to aim for.

sharp910sh
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Re: SRAM rival faulty shifters

Postby sharp910sh » Thu Dec 20, 2012 21:42 pm

You will laugh the LBS wants to charge me... wait for it... £205 I nearly had a heart attack. Madness. They say my bottom bracket is broken, which is a load of rubbish. Its fine. They say my chain is wearing out, I agree. I will Just buy a new chain, and cables and go to Evan cycles.

£205 madness. The last time i spent 300 quid on my bike a week later i crashed as they did not fix it properly. Bike fell apart, smashed my leg.

What cables do i need for my front brake and rear gears? I am looking on chainreactions, seems like there are many cables.

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wishitwasallflat
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Re: SRAM rival faulty shifters

Postby wishitwasallflat » Fri Dec 21, 2012 09:38 am

Just make sure and get gear cables with SRAM end stops and 1.1mm diameter (SRAM will work with 1.2mm but is optimised for 1.1mm).

For brake cables any SRAM end stop cable will do.

The best place I found to order individual SRAM cables (1.1mm) was Ribble as I need one at 2.2m long 1.1mm dia for Rear D and 1.7m 1.1mm for Front.

http://www.ribblecycles.co.uk/sp/road-t ... 0000000000

http://www.ribblecycles.co.uk/sp/road-t ... 0000000000

I then ordered Jagwire outers (Gear is 4mm and brake is 5mm) and ferrules, end caps etc from EBay as it was cheaper.

http://www.ebay.co.uk/itm/JAGWIRE-BIKE- ... 336f0022e7

http://www.ebay.co.uk/sch/i.html?_nkw=j ... &_from=R40

http://www.ribblecycles.co.uk/sp/road-t ... 0000000000

http://www.ebay.co.uk/itm/JAGWIRE-4mm-5 ... 27b673065a

Millions to choose from colours etc

http://www.ebay.co.uk/sch/Cycling-/7294 ... e+ferrules


The only thing to watch out for is don't get 1.2mm gear cable or Campag ended cables and you will be fine (PS Just remembered some cables have both i.e. Campag stop on one end and SRAM on the other and you just clip off the one you don't need - the Ribble ones don't though).

sharp910sh
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Re: SRAM rival faulty shifters

Postby sharp910sh » Fri Dec 21, 2012 12:46 pm

Thank you very much. Saved me a fortune.
How many ferrules and end caps do i need end caps?

what is a good chain? Im looking at:

http://www.ribblecycles.co.uk/sp/road-t ... 0000000000

Or I was thinking http://www.planet-x-bikes.co.uk/i/q/CHK ... 10_l_chain it seems liek what my bike came with.


What are the differences? I have a 10 speed SRAM PG 1050 Cassette.

lochindaal
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Re: SRAM rival faulty shifters

Postby lochindaal » Fri Dec 21, 2012 16:13 pm

Fitting the lever and cable is a fairly simple job. A attach everything and then take the bike to a LBS who will charge about £15 to set your gears up

sharp910sh
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Re: SRAM rival faulty shifters

Postby sharp910sh » Fri Dec 21, 2012 19:24 pm

lochindaal wrote:Fitting the lever and cable is a fairly simple job. A attach everything and then take the bike to a LBS who will charge about £15 to set your gears up


Cheers will do, the shifter even comes with the cable. None of the bike shops in Guildford will charge 15 quid. Evans charge about £30, whilst the other charge minimum £40 labour.


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