Getting hold of Wiggle

General bike chat that does not fit elsewhere
richardburch
Posts: 38
Joined: Thu Sep 16, 2010 16:08 pm

Getting hold of Wiggle

Postby richardburch » Thu Feb 14, 2013 15:45 pm

Trying to resolve an issue with Wiggle but they are only contactable through email. Having a nightmare with trying to communicate with them. Anyone else experiencing issues with them

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Bobbinogs
Posts: 4000
Joined: Thu Nov 12, 2009 19:52 pm

Re: Getting hold of Wiggle

Postby Bobbinogs » Thu Feb 14, 2013 15:57 pm

Try calling 02392 314 813, although I am not sure if it is a formally supported number. Has worked for me before though.

I have also found their response to email to be very good so, if you haven't already tried that, might be worth giving it a go.

richardburch
Posts: 38
Joined: Thu Sep 16, 2010 16:08 pm

Re: Getting hold of Wiggle

Postby richardburch » Thu Feb 14, 2013 16:04 pm

Thanks alot. Trying the number now but no answer.

Danlikesbikes
Posts: 3871
Joined: Tue Nov 09, 2010 22:10 pm

Re: Getting hold of Wiggle

Postby Danlikesbikes » Thu Feb 14, 2013 16:08 pm

Can be a pain, however I recently had a bit of an issue with an order & sent them an email and got a reply within an hour, then a second email to clarify another point.
Pain hurts much less if its topped off with beating your mates to top of a climb.

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Vinnyc19
Posts: 197
Joined: Sun May 16, 2010 17:59 pm

Re: Getting hold of Wiggle

Postby Vinnyc19 » Thu Feb 14, 2013 16:10 pm

Last time I emailed them it took them 3 days to reply, they were helpful though

stueyboy
Posts: 93
Joined: Fri Mar 16, 2012 13:26 pm

Re: Getting hold of Wiggle

Postby stueyboy » Thu Feb 14, 2013 17:45 pm

Post your disapproval on their facebook page and they'll soon get back to you. Worked for me when a sportive booking went "missing"

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ToeKnee
Posts: 369
Joined: Wed Oct 19, 2011 12:19 pm

Re: Getting hold of Wiggle

Postby ToeKnee » Thu Feb 14, 2013 17:56 pm

I have had to talk to them twice. Once before Christmas, when it was a few days before I got a reply (which was not a surprise). The other was last week, when they replied well within their 8 hour aim. In both cases they could not have been more helpful or clear with their responses.
Seneca wrote:It is not because things are difficult that we do not dare; it is because we do not dare that they are difficult.

Specialized TriCross Sport+Ultegra+Rack&Bag+Guards+Exposure Lights - FCN 7
Track:Condor 653, MTB:GT Zaskar, Road & TT:Condors.

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redvee
Posts: 11688
Joined: Tue Oct 09, 2007 22:03 pm

Re: Getting hold of Wiggle

Postby redvee » Thu Feb 14, 2013 23:10 pm

Their Twitter handle is also quickly responded to.


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