Wilier warranty and is this acceptable??

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jimbod75
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Wilier warranty and is this acceptable??

Postby jimbod75 » Fri Feb 22, 2013 18:50 pm

Hello all

Having bought a Wilier La Triestina 6 months ago and loving the bike I needed to take the bike to my LBS where I purchased it from for them to do a gear and chain service due to the winter conditions. On picking my bike up I was told that the bottom bracket was 'rough' and that it would need replacing soon at a cost of £50 plus labour. Due to cost I declined for the moment but when I got home thought that having done approx 550 miles is this acceptable that this should need replacing so soon?

Therefore some advice would be much appreciated, should this be covered under warranty (at time of purchase forgot to send the warranty claim slip back) but have the original receipt so surely can be backdated? Secondly those who have a Wilier, what are your experiences in dealing them with them? I sent them an email last night but yet to receive a response.

Any help or advice gratefully received.

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Apple15
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Re: Wilier warranty and is this acceptable??

Postby Apple15 » Fri Feb 22, 2013 19:34 pm

You will probably find that Wilier won't include the BB in the warranty, but I would definatley ask the LBS to replace it for free. 6 months use for a BB is nothing and the shop should at least realise this.
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ju5t1n
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Re: Wilier warranty and is this acceptable??

Postby ju5t1n » Fri Feb 22, 2013 19:35 pm

They probably thought that if you were daft enough to offer them money to oil your chain - then you might be good for another £50 for something else that didn’t need doing

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thegreatdivide
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Re: Wilier warranty and is this acceptable??

Postby thegreatdivide » Fri Feb 22, 2013 19:36 pm

Wilier will just ask you to contact ATB, the UK distributor. ATB could then ask you to contact the place you bought the bike from, but from my experience with ATB (I needed some spare internal cable gromits and a new branded chainstay protector) they will normally help out.

It could be the case that your LBS are a bunch of dodgy baxtards trying to get you to shell out for unneeded work...
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Scrumple
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Re: Wilier warranty and is this acceptable??

Postby Scrumple » Fri Feb 22, 2013 19:40 pm

Think about it - the BB isn't really Wilier - most likely another company and just a spare part.

I'd get a second opinion first - though the sale of goods act trumps any warranty and ANY part sold should be fit for its purpose. 6 moths isn't, and the retailer will need to replace it if it has failed.

You need to be firm and suggest it is not reasonable, and demand a free replacement. Do not get into warranty arguments, just use the law which is better in this situation (unless you see the warranty and it is covered!).

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Navrig
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Re: Wilier warranty and is this acceptable??

Postby Navrig » Fri Feb 22, 2013 19:49 pm

What scrumple says....

lc1981
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Re: Wilier warranty and is this acceptable??

Postby lc1981 » Fri Feb 22, 2013 19:53 pm

Also, £50 plus labour sounds a bit steep! If it did need replacing and wasn't covered by warranty, I'd buy the appropriate tool and do it myself, myself.

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Buckled_Rims
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Re: Wilier warranty and is this acceptable??

Postby Buckled_Rims » Fri Feb 22, 2013 19:58 pm

Take the BB off and check it and clean it yourself. Simply put, this is basic maintenance and not rocket engineering. Not sure what BB you have, but I can strip all of my 3 bikes hollowtech BB off, clean and regrease in about 90 minutes.
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jimbod75
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Re: Wilier warranty and is this acceptable??

Postby jimbod75 » Fri Feb 22, 2013 20:03 pm

ju5t1n wrote:They probably thought that if you were daft enough to offer them money to oil your chain - then you might be good for another £50 for something else that didn’t need doing


It was a service as gears were not changing/slipping brought on by salt, probably my own fault for lack of maintenance but lesson learnt.

Thanks guys for all advice given.

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Rolf F
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Re: Wilier warranty and is this acceptable??

Postby Rolf F » Fri Feb 22, 2013 20:05 pm

Buckled_Rims wrote:Take the BB off and check it and clean it yourself. Simply put, this is basic maintenance and not rocket engineering. Not sure what BB you have, but I can strip all of my 3 bikes hollowtech BB off, clean and regrease in about 90 minutes.


I self taught myself bicycle maintenance and can do almost anything on my bikes but I wouldn't suggest someone who pays for simple servicing to start learning on the bottom bracket. What tools have you got for your BBs? Have you got a workstand? Do you think the OP has these things? I think maybe you have forgotten what it is like to learn these skills.
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Scrumple
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Re: Wilier warranty and is this acceptable??

Postby Scrumple » Fri Feb 22, 2013 20:12 pm

FFS don't touch it.

If you do you will bin any claim around the item as they can claim YOU have caused the issue by meddling. Just insist the retailer fixes it or replaces it if they say it is rough. They can't refuse if they know when they sold it to you - these things are designed to last a lot longer and they can replace it and claim against the supplier.

john1967
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Re: Wilier warranty and is this acceptable??

Postby john1967 » Fri Feb 22, 2013 20:16 pm

jimbod75 wrote:
ju5t1n wrote:They probably thought that if you were daft enough to offer them money to oil your chain - then you might be good for another £50 for something else that didn’t need doing


It was a service as gears were not changing/slipping brought on by salt, probably my own fault for lack of maintenance but lesson learnt.

Thanks guys for all advice given.


Just what were you doing with the salt?

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Monty Dog
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Re: Wilier warranty and is this acceptable??

Postby Monty Dog » Fri Feb 22, 2013 20:30 pm

If the bike has been ridden all winter in all weathers, then 6 months from an external BB isn't unsurprising. Your LBS are taking the pi$$ charging labour - a new bracket is £15 and takes 10 minutes to fit.
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Cat With No Tail
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Re: Wilier warranty and is this acceptable??

Postby Cat With No Tail » Fri Feb 22, 2013 20:32 pm

Going to stick my neck out and say that (imho), if you've not been maintaining the rest of the drivetrain properly (as you imply above), 6 months of grotty winter riding is an acceptable amount of time for a BB to start feeling a bit rough.

Obviously, it depends on how many miles you've put in and what sort of conditions you were riding in though.

What type of BB is it?

Do you jet-wash the bike or anything like that?


jimbod75
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Re: Wilier warranty and is this acceptable??

Postby jimbod75 » Fri Feb 22, 2013 20:36 pm

john1967 wrote:
jimbod75 wrote:
ju5t1n wrote:They probably thought that if you were daft enough to offer them money to oil your chain - then you might be good for another £50 for something else that didn’t need doing


It was a service as gears were not changing/slipping brought on by salt, probably my own fault for lack of maintenance but lesson learnt.

Thanks guys for all advice given.


Just what were you doing with the salt?

Salt as in salt water and all other road muck had clogged the front deraulier up

jimbod75
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Re: Wilier warranty and is this acceptable??

Postby jimbod75 » Fri Feb 22, 2013 20:40 pm

Cat With No Tail wrote:Going to stick my neck out and say that (imho), if you've not been maintaining the rest of the drivetrain properly (as you imply above), 6 months of grotty winter riding is an acceptable amount of time for a BB to start feeling a bit rough.

Obviously, it depends on how many miles you've put in and what sort of conditions you were riding in though.

What type of BB is it?

Do you jet-wash the bike or anything like that?

Have cleaned the bike on most rides and weather has been mostly dry with some rides in wet roads but not raining, still not convinced 6 months is acceptable.

Other than Allen keys and few screwdrivers I currently have no tools or a workstand but in time would like to learn myself how to do this things.

john1967
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Re: Wilier warranty and is this acceptable??

Postby john1967 » Fri Feb 22, 2013 21:05 pm

jimbod75 wrote:
Cat With No Tail wrote:Going to stick my neck out and say that (imho), if you've not been maintaining the rest of the drivetrain properly (as you imply above), 6 months of grotty winter riding is an acceptable amount of time for a BB to start feeling a bit rough.

Obviously, it depends on how many miles you've put in and what sort of conditions you were riding in though.

What type of BB is it?

Do you jet-wash the bike or anything like that?

Have cleaned the bike on most rides and weather has been mostly dry with some rides in wet roads but not raining, still not convinced 6 months is acceptable.

Other than Allen keys and few screwdrivers I currently have no tools or a workstand but in time would like to learn myself how to do this things.


You are perfectly correct,a 6 month lifespan is clearly unacceptable for any piece of equipment on your bike.

@cat with no tail...are you seriously suggesting a BB should only last 550 miles?

tiredofwhiners
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Re: Wilier warranty and is this acceptable??

Postby tiredofwhiners » Fri Feb 22, 2013 21:21 pm

Monty Dog wrote:If the bike has been ridden all winter in all weathers, then 6 months from an external BB isn't unsurprising.


Yes it is - its outrageous.

Both my BB's have ben ridden in all weathers, all through every weather except snow and they are road bikes, not MTB's.

Both are on 10,000+ miles and doing fine.

OP - don't be put off by the suppliers flannel - replacing a major component, maybe THE major component after only 550 miles ( 5 weeks for me ) is rubbish.

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Cat With No Tail
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Re: Wilier warranty and is this acceptable??

Postby Cat With No Tail » Fri Feb 22, 2013 23:03 pm

john1967 wrote:
You are perfectly correct,a 6 month lifespan is clearly unacceptable for any piece of equipment on your bike.

@cat with no tail...are you seriously suggesting a BB should only last 550 miles?


I'm not suggesting that it *should* only last 550 miles, I'm suggesting it's not out of the realms of possibility given crappy winter riding conditions and poor maintenance. That's why I asked the OP for more information.

The OP stated that his 550 miles was covered over 6 months. If the 550 miles was through freezing rain, snow, and gritted/salted roads, with the occasional jet-wash thrown in for good measure, I'd say any BB would have done well to last the full 6 months. I'd say the exact same thing about headset bearings or a chain.

Now, since I asked my question, the OP has come back saying he cleaned the bike regularly and rides were mostly in the dry. Again, assuming he's not jet-washed it to death, it does seem to have worn quickly.

I'd still not be expecting a warranty replacement though. BBs, chains, cassettes etc, they're all replaceable items, the OP was just unlucky in that he seems to have got a Friday afternoon model. It's not Wiliers fault (unless there is a problem with the frame that's causing uneven wear). Would you expect a warranty replacement chain if it had snapped after 500 miles?

It's a £30 item, I'd just suck it up and buy a new one.


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