Whyte 29er Bottom Bracket Bearing Issues

Got a general MTB question that doesn't fit anywhere else? Here's the place.
acoomb
Posts: 4
Joined: Sat Mar 09, 2013 08:42 am

Whyte 29er Bottom Bracket Bearing Issues

Postby acoomb » Sat Mar 09, 2013 09:00 am

Hi
I've had a Whyte Carbon 29er for about 10 weeks now and I dropped it in to my LBS (not the shop I bought the bike from as they no longer exist!) for a quick service this week to discover the bottom bracket (FSA pressfit 30) was "full of grit and water" and the bearings were "shot to pieces"? Surely I should expect to get more than 10 weeks riding out of a set of bearings - the bearings on my old bike lasted for years?

Upon removal there was a "grey dust cover", apologies if this is not the correct terminology, that looks to have been forced in and was quite deformed and had scored the axle - does anyone know where I can get a replacement?

I've emailed ATB twice but received no answer from them.

Thanks for any help in advance!

User avatar
Monty Dog
Posts: 20382
Joined: Thu Dec 14, 2006 14:31 pm

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby Monty Dog » Sat Mar 09, 2013 10:26 am

If you've been riding in the wet without a rear mudguard, then muck and spray trickles down the seattube and gathers in the BB shell. If you don't remove the seatpost and let it drain out, then leaving your bearings sat in dirty water will cause problems.

Google is your friend:
http://www.ukbikestore.co.uk/product/23 ... tb-bb.html
Make mine an Italian, with Campagnolo on the side..

User avatar
RevellRider
Posts: 1813
Joined: Thu Jun 05, 2003 20:27 pm
Contact:

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby RevellRider » Sat Mar 09, 2013 11:25 am

acoomb wrote:Upon removal there was a "grey dust cover", apologies if this is not the correct terminology, that looks to have been forced in and was quite deformed and had scored the axle - does anyone know where I can get a replacement?


How can a grey plastic cover damage a metal axle?

acoomb
Posts: 4
Joined: Sat Mar 09, 2013 08:42 am

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby acoomb » Sat Mar 09, 2013 12:00 pm

Many thanks Monty Dog! I was surprised it happened over such a short amount of time.

RevellRider - hopefully this link will work (I'm new to Flickr) to show you the scoring -
http://www.flickr.com/photos/93890855@N03/

User avatar
chez_m356
Posts: 1892
Joined: Wed Oct 28, 2009 20:04 pm

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby chez_m356 » Sat Mar 09, 2013 12:32 pm

acoomb wrote:
    Many thanks Monty Dog! I was surprised it happened over such a short amount of time.
    Image
    Image
Specialized Hardrock Sport Disc 10- CANYON Nerve AM 6 2011

User avatar
RevellRider
Posts: 1813
Joined: Thu Jun 05, 2003 20:27 pm
Contact:

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby RevellRider » Sat Mar 09, 2013 15:14 pm

Looking at those photos, I'd be taking it back to where you bought it and asking them to sort the issue out. I would expect a bottom bracket to last more than 10 weeks. Even in the grotty conditions we've had

User avatar
chez_m356
Posts: 1892
Joined: Wed Oct 28, 2009 20:04 pm

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby chez_m356 » Sat Mar 09, 2013 20:51 pm

RevellRider wrote:Looking at those photos, I'd be taking it back to where you bought it and asking them to sort the issue out. I would expect a bottom bracket to last more than 10 weeks. Even in the grotty conditions we've had

that may prove a bit difficult
acoomb wrote: dropped it in to my LBS (not the shop I bought the bike from as they no longer exist!) for a quick service this week
    maybe visit a dealer and ask if whyte themselves can help ?, don't know the chances of this, but it can't hurt to ask
Specialized Hardrock Sport Disc 10- CANYON Nerve AM 6 2011

acoomb
Posts: 4
Joined: Sat Mar 09, 2013 08:42 am

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby acoomb » Sat Mar 09, 2013 21:13 pm

My brother was at a demo day today and Whyte were there - he showed one of their guys the photo's and he has asked me to contact him directly as he felt it was a warranty issue - I'll keep you updated on how things go from here! Thanks for your comments.

balmybaldwin
Posts: 110
Joined: Mon Jul 30, 2012 19:12 pm

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby balmybaldwin » Mon Mar 11, 2013 15:49 pm

I know a friend with a 146s that is on his fourth BB in 6months, it's just shockingly not fit for purpose. If he was riding through 2ft of water then fair enough, but the bike should be weather proof enough to cope with getting a thin covering of mud on it every now and then.
Bikes:
Cannondale Killer V 1995 (Promo model) - My first Race bike now converted to a commuter
Lapierre X-Flow 712 - XC fs rocket
Pivot Mach 6 - Enduro Machine
Pinarello FP2 - Roadie

theblender
Posts: 193
Joined: Sun Jul 29, 2007 13:29 pm

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby theblender » Wed Mar 13, 2013 16:41 pm

The problem isn't Whyte, it's the BB30 system. The BB30 system just doesn't keep water out. I had the same on my 2012 Stumpjumper - the SRAM BB30 lasted less than a year. I've seen it on Cannondale and Cube too, on road and MTB units, I've yet to see a BB30 last over a year.

So I suggest to all bike manufacturers - don't spec BB30 for UK bikes - they're crap.

acoomb
Posts: 4
Joined: Sat Mar 09, 2013 08:42 am

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby acoomb » Sat Apr 20, 2013 07:35 am

Whyte are really letting themselves down on this one .... 6 weeks since I initially contacted them and one reply saying they'd sort something out, since then NO REPLY to my emails (some have been sent directly to the guy in the warranty department) and numerous phone calls!

The bikes are great but the after sales service .... 0/5!

I previously had a Cube with a frame issue - replaced with no questions asked in under a week!

User avatar
cooldad
Posts: 28161
Joined: Sat Apr 17, 2010 22:01 pm

Re: Whyte 29er Bottom Bracket Bearing Issues

Postby cooldad » Sat Apr 20, 2013 15:45 pm

Except your contract is with the seller. A lot of manufacturers aren't geared up to deal with the public.
Although I would expect the courtesy of a reply, at least.
I don't do smileys.

There is no secret ingredient - Kung Fu Panda

London Calling on Facebook

Parktools


Return to “MTB General”

Who is online

Users browsing this forum: No registered users and 1 guest