Chain snapped

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lbalony
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Chain snapped

Postby lbalony » Thu May 23, 2013 17:26 pm

I snapped my chain on my Norco the other day. It is 9-10 weeks old. Roughly covered 100km. I have never ever snapped a chain in all my life. I was not riding un-toward. I was just simply peddling.

I contacted Evans and they said I could bring it in and they could put a link in for me but it is a wearable part so not covered. I told him not to bother as that is what I had done.

I then emailed Evans who said to contact the shop, which I explained I already had and they were no help. They now say to give them 20.00 and they will collect it and inspect it for me?

Am I overreacting in thinking it should be ok for many more miles and I should be given a new one under warranty or just accept it failed so quick.

Cheers

Chunkers1980
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Re: Chain snapped

Postby Chunkers1980 » Thu May 23, 2013 17:28 pm

Shlt happens. Sort it with a quick link and get on with it

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supersonic
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Re: Chain snapped

Postby supersonic » Thu May 23, 2013 17:36 pm

If it keeps breaking then ask for a new one. But as you have fixed it, which is what they would have done (and all are they are obliged to do at this stage), then you are where you would have been, so just ride on.

estampida
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Re: Chain snapped

Postby estampida » Thu May 23, 2013 18:48 pm

is it a shimano chain?

lbalony
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Re: Chain snapped

Postby lbalony » Sat May 25, 2013 07:57 am

Yeah it is a Shimano chain. I have repaired it with a link and I am back to running. I think if it snaps again i'll take it up.

I have probably just been unlucky.

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The Rookie
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Re: Chain snapped

Postby The Rookie » Sat May 25, 2013 16:05 pm

They are slightly more prone to failure at the joining pin, it only needs to come slightly loose and then it will fail....

estampida
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Re: Chain snapped

Postby estampida » Mon May 27, 2013 09:18 am

any other brand but shimano, any.....

when I raced XC, I could track stand, and as I pulled away, it would break a shimano chain

and I could that to request at the bike shop, no trick just cycling..........

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The Rookie
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Re: Chain snapped

Postby The Rookie » Tue May 28, 2013 05:58 am

No way can you create enough force to just break a chain, not happening, a chain doesn't snap (as such) the joints fail, and a joint has to work loose and a pin dislocate at one end before it will fail....just saying.

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Thelonegroover
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Re: Chain snapped

Postby Thelonegroover » Tue May 28, 2013 08:29 am

My new bike also suffered a snapped chain, with less than 100km use. I could see the failure was on the connecting pin. Wheelies sent me a new chain. If you can prove the failure was due to faulty fitting, they should replace.
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lbalony
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Re: Chain snapped

Postby lbalony » Wed May 29, 2013 22:22 pm

Thelonegroover wrote:My new bike also suffered a snapped chain, with less than 100km use. I could see the failure was on the connecting pin. Wheelies sent me a new chain. If you can prove the failure was due to faulty fitting, they should replace.



Thats excellent that you got a replacement. I think it was the connecting pin. How do I definitely know though?

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supersonic
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Re: Chain snapped

Postby supersonic » Wed May 29, 2013 22:53 pm

The Beginner wrote:No way can you create enough force to just break a chain, not happening, a chain doesn't snap (as such) the joints fail, and a joint has to work loose and a pin dislocate at one end before it will fail....just saying.


I'd agree.. but I have snapped one straight across the links before!

guandax
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Re: Chain snapped

Postby guandax » Thu May 30, 2013 05:14 am

A friends chain snapped 3 times in different places in one ride on his new bike. Turned out he wasn't oiling it and it was dry as a bone. Now he keeps it well oiled he hasn't had a problem.
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The Rookie
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Re: Chain snapped

Postby The Rookie » Thu May 30, 2013 06:21 am

supersonic wrote:
The Beginner wrote:No way can you create enough force to just break a chain, not happening, a chain doesn't snap (as such) the joints fail, and a joint has to work loose and a pin dislocate at one end before it will fail....just saying.


I'd agree.. but I have snapped one straight across the links before!

Must have been defective, easy enough to look at the cross section of metal avaialable and the leverage ratio to know that with a straight pull it 'can't' happenI've seen a couple where one side plate was snapped, but looking at it it was clearly bent where the one joint had failed putting all the load on one side plate and bending it due to the load offset.

Stu Coops
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Re: Chain snapped

Postby Stu Coops » Thu May 30, 2013 16:00 pm

estampida wrote:any other brand but shimano, any.....

when I raced XC, I could track stand, and as I pulled away, it would break a shimano chain

and I could that to request at the bike shop, no trick just cycling..........


Nothing wrong with Shimano chains raced both road and MTB for the last fiften years with them and as for breaking them when pulling off from a track stand this can happen but not like you say
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lbalony
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Re: Chain snapped

Postby lbalony » Thu May 30, 2013 17:19 pm

Well after about ten emails back and forward with them telling me it is a wear and tear item so it is not covered and me saying it should not have worn and torn in under 100km's it has finally been passed to customer complaints. I got near enough the same email back from customer complaints. That it is a wear and tear item so not covered. The fix they offered was a good will gesture. I am an engineer and know when something fails due to an inherent fault. There is no way I could have done that on a long flat stretch coasting along. She has now said she s going to speak to the store and her manager as I told her she was right I am still not happy and asked her 'Where do we go from here'? Over years I thought evans was pretty good to be fair. Even though I hear loads of bad stories. Suppose it had to happen to me one day.

Well it is not even an issue to me any more as it has a link in and I am back riding but I would like to see what their outcome is. I think if I went to a LBS possibly they would have exchanged it under warranty as long as no signs of damage obviously. It's a shame the wear and tear close they have. I understand it on tyres, tubes. But not on mechanical parts. If something has a warranty it should be a breeze to claim under warranty not hurdle after hurdle. Good job I dont treat my customers and boilers in the same way. Could get out of loads of jobs in warranty. 'Ohhh sorry wear and tear that fan/gas/valve" etc etc lol

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supersonic
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Re: Chain snapped

Postby supersonic » Thu May 30, 2013 17:27 pm

The chain is fixed, which is what they would have done (and what they are obliged to do).

I don't know what you expect them to do, you have a functioning chain.

Chunkers1980
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Re: Chain snapped

Postby Chunkers1980 » Thu May 30, 2013 17:31 pm

Jeez dude. It is a wear and tear item. Shite happens like I said. You're making a mountain out of a mole hill. If it was at the joining pin then you'd have a valid point about it being workmanship, if not then you may have made a few very bad changes (user error) in those small number of miles and stressed it in the same place a couple of times. Give Evans a break, it got fixed and after all it is only a chain and could very likely been your fault


mokl
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Re: Chain snapped

Postby mokl » Fri May 31, 2013 13:24 pm

This is crazy. Under what obligation do they need to replace the chain you broke? I can't believe you bombarded those poor people with all those emails. I hope you just forget about it now and get riding. I am no Evans fan, but this really is no indictment of their service.


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