Spoke problem

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seng84
Posts: 4
Joined: Wed Mar 14, 2012 19:23 pm

Spoke problem

Postby seng84 » Tue Sep 24, 2013 12:54 pm

I bought my Whyte Portobello hybrid bike in April 2012 from EBC.

In Feb 2013 the first spoke went which got repaired at EBC, it has happened a couple more times which I've had repaired at other local bike shops.

It has just happened for a 4th time so I decided to look it up to see if it was a common problem and although I can't find much there was a suggestion I may need new wheels.

I went into EBC who said I wasn't covered through them and should ring Whyte. I rang Whyte who should the only resolution would be to replace all the spokes with either myself or EBC paying.

Can anyone advise on how I can get this sorted at minimal cost? I

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The Rookie
Posts: 23079
Joined: Thu Apr 30, 2009 09:29 am

Re: Spoke problem

Postby The Rookie » Thu Sep 26, 2013 09:51 am

Under the sale of goods act you have a contract with EBC, if the wheel was not fit for purpose at point of sale, they are liable.

Whether it was fit for purpose would be determined by how many miles you have done and what 'sort' of miles they are, the fact that the defect exhibited itslef within a year is helpful to you.

That said it would only cost circa £25-35 to get the wheel respoked.

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ugo.santalucia
Posts: 18061
Joined: Thu Apr 17, 2008 10:39 am

Re: Spoke problem

Postby ugo.santalucia » Sat Sep 28, 2013 16:12 pm

The Rookie wrote:Under the sale of goods act you have a contract with EBC, if the wheel was not fit for purpose at point of sale, they are liable.

Depends... don't think is under warranty any longer

The Rookie wrote:That said it would only cost circa £25-35 to get the wheel respoked.


Well, maybe 35... 25 is a bit hard to find, unless you go for rubbish spokes. A set of 32 Sapim or DT will set you off 16-20 pounds alone, then 25 for the job at least per wheel


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