Blackburn Neuro 4.0 Computer Review - BikeRadar

User review of Blackburn Design Neuro 4.0 Wireless Computer

I recently got a Neuro 4 intending to use it on 2 bikes since it's advertised with 2 bike settings. The fly in the ointment? You can't find a second speed/cadence transmitter anywhere. Contacting Blackburn customer service yields no help in locating one what so ever. The "product manager" says a kit is available but you can't buy one. Speaking with online retailers I found out (after the fact) Blackburn is somewhat notorious for not providing accessory kits for their computers. So if you wanted to use this computer on another bike you're out of luck.

Because of this, in spite of the fact that the computer does a good job (hence the 3 rating), I will never buy another Blackburn product again.

User review of Blackburn Design Neuro 4.0 Wireless Computer

Following up on my earlier review I've decided that, actually, this computer isn't so good. Like deskref I've found getting a second kit impossible and pretty much given up. Blackburn's customer support is dreadful -- sometimes they reply to emails after a few weeks, other times not. I was told several times that fitting kits (something advertised as a key selling point!) would be available imminently but that's clearly a lie. Even now, some 18 months after the Neuro range debuted I can't find a kit.

Furthermore, the unit has completely frozen up on me a couple of times and the cadence sensor often doesn't work. Some days it'll work riding to work then not on the way home, despite not altering its position or the position of the magnet. Very frustrating.

So, in summary: don't buy one, don't buy anything made by Blackburn, and tell anyone who'll listen not to buy anything made by Blackburn. In my experience their products are disappointing and their attitude towards customers is one of contempt.

User review of Blackburn Design Neuro 4.0 Wireless Computer

I have had this computer(the 4.0 neuro) for over a year. I like all of the functions that it offers. I really like the single mounting location for the cadence and speed sensor off the same rear stay point. It is a very clean mount. The screen layout is very is to see and to move through whatever display modes that I want to see while riding. I like the stem mount for the computer. I have only had one thing that I didn't care for with this computer. This is probably user error too. There are times when the computer goes into sleep mode and if I don't wake it up correctly I have to sync the sensors again. I now have a pattern that I follow to make sure that doesn't happen.

I am also on the hunt for the second bike mount kit. I called Blackburn and other than a long hold time they were helpful. Said the second bike kit is 45.00 and can be ordered from any blackburn dealer or from REI part number 2008976. I have also found it online although out of stock at both biketiresdirect.com. I got my computer on sale for 80 so it almost makes me want to just find a deal and buy a second neuro 4.0.