Product recall: Mavic R-SYS front wheels
Mavic R-SYS front wheel recall (BikeRadar)
Mavic have announced a voluntary recall of all of their R-SYS front wheels (R-SYS, R-SYS Test, R-SYS Premium), warning that the carbon tubular spokes may break during use.
All models are affected, whether bought separately or as part of a full bike.
If you own an R-SYS wheel, you should return it to a Mavic dealer as soon as possible. You will be given an Aksium wheel to use until 31 March when Mavic will send an upgraded R-SYS front wheel free of charge. You will be able to keep the Aksium wheel.
For further information, contact your Mavic dealer or call 00 800 234 788 75 (
To locate your Mavic dealer, go to the Mavic website dealer locator section.
User Comments
There are 5 comments on this post
Showing 1 - 5 of 5 comments
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miki
Posted Thu 8 Jan, 10:31 pm UTC Flag as inappropriate
The Mavic site has more details of the recall. See the attached link.
http://www.mavic.com/road/news/news.762.aspx
This stresses not to use the wheels and says that they will provide a set of Askium wheels which you can keep when the new R-SYS front wheel is sent to you.
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rnorman
Posted Thu 8 Jan, 11:23 pm UTC Flag as inappropriate
I own a set of these dogs. Over the past 3000 miles i have had nothing but problems. I have had them back at the dealer a bunch of times.
I called Mavic in Massachusetts this afternoon and spoke with a person who called himself the "managing director" he told me he "could do nothing for" me. Told me that his orders are from France (probably a reference to the mother office)
They are unwilling to take the wheels back or swap them out for another set of different rims.
Think Mavic for a new wheelset, my advice, think something else.
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GilesDrake
Posted Fri 9 Jan, 2:23 pm UTC Flag as inappropriate
I'm trying to use the number supplied to get in contact with Mavic.
Anyone else have problems?
I'm in the UK using 00 800 234 788 75. Should I be dropping the 00 ?
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Nigel Bennett
Posted Fri 9 Jan, 7:37 pm UTC Flag as inappropriate
Hi Giles
try 0800 234...
Hope you can get it resolved OK.
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rnorman
Posted Fri 9 Jan, 10:19 pm UTC Flag as inappropriate
Spoke with a Mavic rep from Massachusetts. Expressed my displeasure with the wheel set and was told that because of a CPSC (a United States agency) regulations, he could not discuss any recall with me until Monday. When I requested that Mavic just swap these wheels out for another type, he refused.
It's my opinion that this is not a company that can be trusted on any level. There are plenty of other bike part manufacturers out there. My advice, avoid Mavic.
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