Canyon Bicycles will not ship UK orders from December 19 to at least January 11 2021.
In a statement posted to its website, the hugely popular German direct-to-consumer brand explains that it’s taken this step to avoid problems with orders stemming from the end of the Brexit transition period on December 31.
“Due to the uncertainty and potential bottlenecks at the border, we are temporarily halting shipment of all bikes from 19th December until at least 11th January.
“We want your order to be tracked accurately and any hold-up at the border will challenge our ability to do this.”
Despite the temporary hiatus, Canyon will still continue to take orders for UK addresses except those in Northern Ireland, and for bikes with a shipment date after January 11 customers won’t notice any difference.
With lingering questions over how cross-border trade will operate from January, the situation for Northern Irish customers is less certain, and Canyon will not be taking orders at all from the region during this period.
Interestingly, Canyon appears to be committing to a seamless import process for UK customers in the future, regardless of the situation around trade deals.
The brand states that “all duties and tariffs are included in the price of your bike, which means you’ll never have to pay any hidden fees when your bike arrives on British soil.
“Canyon will handle all customs and import documentation further easing the process for you and getting you riding as soon as possible.”
The situation with shipping ebikes across borders is yet to be resolved, however. Ebike batteries are classed as dangerous goods, making the process slightly more complicated, and Canyon says it’s still working out how to manage this. It cautions a solution may not be settled by January 11.
Customers may be frustrated by the hold-up, but they’ll be relieved Canyon still appears to be fully committed to the UK market.