Since we published our first ride review of the new Giant Anthem X 29er on Friday, we've heard that the company have issued a recall notice.
"We caught it early on so we did a 'stop sales' on everything and told all of our dealers, ‘don’t sell this bike anymore',” said Andrew Juskaitis, Giant’s global communications manager. “We’ve been doing that since the second week the bike was on sale, so we caught it early on and that’s why the number is so low.”
In co-operation with the US Consumer Products Safety Commission (CPSC), Giant have recalled roughly 370 Taiwanese-built alloy Anthem X 29ers. The recall centers on a potential problem with cracking within the top tube, before the seat tube junction.
“Once you’re nervous about something like that, you have to do a recall,” said Juskaitis. “So just to be safe we recalled all of them and they’re being replaced as we speak. We should have everything wrapped up in just a few weeks time."
“We’re pretty pleased about the situation in the sense that just a few got out there,” he added. “In the meantime, we’ve had the factory cook up a whole new batch of bikes, so we have replacements in-stock and they started shipping [last] Friday.
"So, as a consumer [with a recalled model], you take your bike back to the shop and – however much time they need – they'll swap all of your parts onto a brand new frame. I think they’re also kicking in a US$100 gift certificate for the [inconvinence].”
The recall includes Anthem X 29er model numbers 1, 2 and 3, ranging in price between US$2,200 and $3,500. Giant can be contacted at (866) 458-2555 for further information.
